Retail Front End Supervisor: Lead, Train & Flexible Hours

Burlington Stores; South Carolina; On-site; USD 19,000 - 22,000; Full time

Benefits offered by this job

Growth Opportunities

Competitive Pay

Flexible Hours

Associate Discount

Medical Coverage

Dental Coverage

Vision Coverage

EAP

Life Insurance

Disability Insurance

Paid Time Off

Paid Holidays

401(k)

Job summary

Burlington Stores is seeking a Full-Time Customer Service Supervisor to join our store leadership team as a Retail Front End Supervisor, reporting to Store Management in Merchandising, Customer Service, Operations, and HR. This role emphasizes training, coaching, and delivering exceptional customer service in a fast-paced off-price environment.

As a proven leader, you will supervise front-end operations, recruit and onboard new associates, plan weekly workloads, and promote a diverse,

Qualifications

• At least 1 year of supervisory experience within an off-price, big box, or a specialty environment
• Strong interpersonal skills with a positive and engaging attitude
• Ability to work a full-time schedule including nights, weekends and holidays as required
• Ability to move/handle/lift store merchandise weighing 40 lbs. or more, as well as the ability to stand and walk for extended periods of time

Responsibilities

• Supervise all store functions and associates while in the role of Manager on Duty
• Maximize sales results through training, developing, and coaching of direct reports
• Promote safety for both our customers and associates by adhering to company guidelines
• Cultivate a diverse culture based on teamwork and collaboration
• Solve issues/concerns, making informed decisions and supervising the front-end operations to ensure all Burlington customers are provided with exceptional, friendly, and professional customer service at all times
• Reinforce our company Asset Protection strategies to eliminate shortage
• Assist in recruiting, interviewing, and onboarding new associates
• Participate in weekly workload planning meetings
• Drives Community Relations participation through company programs and partnerships
• Coordinate meal and break periods and monitors schedule adherence

Skills

Supervisory experience

Leadership

Customer service

Interpersonal skills

Job description

Burlington Stores is seeking a Full-Time Customer Service Supervisor to join our store leadership team as a Retail Front End Supervisor, reporting to Store Management in Merchandising, Customer Service, Operations, and HR. This role emphasizes training, coaching, and delivering exceptional customer service in a fast-paced off-price environment.

As a proven leader, you will supervise front-end operations, recruit and onboard new associates, plan weekly workloads, and promote a diverse,