Retail Front End Supervisor — Lead & Train, Flexible Hours

Burlington; Santa Fe (NM); Sur place; USD 36 000 - 41 000; Plein temps

Avantages offerts par ce poste

Growth opportunities

Competitive pay

Flexible hours

Associate discount

Medical, dental, and vision coverage

Employee Assistance Program

Life and disability insurance

Paid time off

Paid holidays

401(k)

Résumé du poste

Burlington Stores in Santa Fe, NM is seeking a Full-Time Customer Service Supervisor to lead the front-end team and partner with store management on Merchandising, Customer Service, Operations and HR. This role is a stepping-stone to store leadership and requires a proactive, team-oriented individual.

You will supervise daily store functions, train and coach associates, ensure safe operations, and drive excellent customer service while maintaining brand standards.

Qualifications

• At least 1 year of supervisory experience within an off-price, big box, or a specialty environment.
• Strong interpersonal skills with a positive and engaging attitude.
• Ability to work a full-time schedule including nights, weekends and holidays as required.
• Ability to move/handle/lift store merchandise weighing 40 lbs. or more, and to stand/walk for extended periods.

Responsabilités

• Supervise all store functions and associates while in the role of Manager on Duty
• Maximize sales results through training, developing, and coaching of direct reports
• Promote safety for both customers and associates by adhering to company guidelines
• Cultivate a diverse culture based on teamwork and collaboration
• Solve issues/concerns, make informed decisions and supervise front-end operations to ensure exceptional customer service
• Reinforce Asset Protection strategies to eliminate shortage
• Assist in recruiting, interviewing, and onboarding new associates
• Participate in weekly workload planning meetings
• Drives Community Relations participation through company programs
• Coordinate meal and break periods and monitor schedule adherence

Connaissances

Supervisory

Interpersonal skills

Customer service

Flexible schedule

Description du poste

Burlington Stores in Santa Fe, NM is seeking a Full-Time Customer Service Supervisor to lead the front-end team and partner with store management on Merchandising, Customer Service, Operations and HR. This role is a stepping-stone to store leadership and requires a proactive, team-oriented individual.

You will supervise daily store functions, train and coach associates, ensure safe operations, and drive excellent customer service while maintaining brand standards.