Retail Front-End Supervisor: Lead, Coach & Grow

America's Thrift Stores; Madison (AL); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

On-demand pay

Flexible scheduling

Mon-Fri daytime shifts

Medical Dental Vision insurance

Employee discounts

Paid time off

Career growth

Job summary

America’s Thrift Stores is seeking a Retail Supervisor to oversee daily front-end operations and sales floor activities. You’ll coach staff, manage schedules, oversee inventory, and ensure a high standard of customer care.

With the role demanding full engagement in training, coaching, and process improvement, you’ll help create an engaging shopping environment. Expect rotating mid-shifts, evenings, weekends, and holidays with strong teamwork and safety adherence.

Qualifications

• Minimum of two years’ experience as a supervisor, team lead, or key holder in the retail industry.
• Proficiency in basic mathematical skills and computer literacy.
• High School diploma or GED is preferred.
• Strong verbal and written communication skills.
• Capable of observing, assessing, and coaching the work of others.
• Ability to understand and follow instructions provided in written and/or verbal form.
• Strong reasoning, decision-making, and independent judgment skills.
• Successful completion of background check, motor vehicle check, and drug screen.
• Valid driver’s license and a clean driving record.
• Ability to work a rotating schedule (mid-shifts, evenings, weekends and holidays).

Responsibilities

• Direct and supervise departmental team members.
• Assist with recruiting, selecting, training, and onboarding team members.
• Provide regular observation, interaction, coaching, and recognition to team members.
• Schedule team members according to the store’s labor needs.
• Perform all duties required of retail team members.
• Manage inventory tracking systems to record deliveries and stock levels.
• Analyze daily product and supply levels to anticipate inventory issues and take corrective actions.
• Supervise cash register operations to ensure a quick, accurate, and positive customer experience.
• Control cash and tender.
• Perform morning accounting and banking procedures as assigned.
• Receive and respond to customer/donor questions, requests, and complaints.
• Deliver a positive and memorable customer/donor experience by setting an example, training, and coaching customer service expectations to team members.
• Ensure high standards of merchandise freshness, condition, pricing, and shop-ability.
• Create and maintain visually appealing merchandise displays.
• Assist the General Manager with the setup of sales and marketing promotions and programs.
• Maintain a respectful, values-driven workplace.
• Use open communication tools and convert team member input into meaningful action.
• Bring complaints to the attention of the Assistant Store Manager or General Manager to resolve issues in line with company values, policies, and procedures.
• Protect company assets and information by ensuring their safe handling, security, and integrity.
• Promote loss prevention awareness by upholding procedures and ensuring policies are in place.
• Maintain a safe work environment through education, consistent follow-up, ensuring policies and procedures are in place, and supporting OSHA guidelines.
• In the absence of the Assistant Store Manager, oversee, implement, and administer the retail process and team in accordance with all policies, procedures, regulations, and laws.
• Fulfill manager-on-duty responsibilities and take reasonable action in the absence of store leadership.
• Other duties as assigned by management.

Skills

Supervisory experience

Customer service

Team leadership

Scheduling

Communication

Education

High School diploma or GED

Tools

Cash register

Job description

America’s Thrift Stores is seeking a Retail Supervisor to oversee daily front-end operations and sales floor activities. You’ll coach staff, manage schedules, oversee inventory, and ensure a high standard of customer care.

With the role demanding full engagement in training, coaching, and process improvement, you’ll help create an engaging shopping environment. Expect rotating mid-shifts, evenings, weekends, and holidays with strong teamwork and safety adherence.