Retail Front-End Supervisor & Customer Experience Leader

heritagecareersite; Town of Texas (WI); On-site; USD 32,000 - 46,000; Full time

Job summary

El Rancho Supermercado is seeking a Front End Supervisor to lead front-end staff, ensure customer satisfaction, and support the Administration Department. The role emphasizes integrity, respect, and collaboration as part of our shared values and community focus.

Responsibilities include supervising cashiers, processing refunds, handling rain checks, and ensuring smooth daily operations. Bilingual English/Spanish is preferred to assist diverse customers and maintain service standards.

Qualifications

• 1+ years customer service and retail experience desirable.
• Bilingual: Spanish and English preferred.

Responsibilities

• Customer Satisfaction
• Process Refunds and Voids.
• Pick-up Process.
• Answer Incoming Calls.
• Run and Distribute Daily Reports.
• Process Rain Checks.
• Adhere to Item Refund Policy.
• Maintain and Managing Customer Flow.
• Available to Support Cashiers.
• Understand and enforce all Procedures.
• Responsible for Front End Opening, Crunch, Closing Efficiencies.
• Handling Coupons.
• Understand and use proper LP Dept Codes and Policies.
• All other duties as assigned.

Skills

Bilingual: Spanish & English

Customer service

Retail experience

Education

High School Diploma or GED

Job description

El Rancho Supermercado is seeking a Front End Supervisor to lead front-end staff, ensure customer satisfaction, and support the Administration Department. The role emphasizes integrity, respect, and collaboration as part of our shared values and community focus.

Responsibilities include supervising cashiers, processing refunds, handling rain checks, and ensuring smooth daily operations. Bilingual English/Spanish is preferred to assist diverse customers and maintain service standards.