Senior Front-End Store Leader — Elevate Customer Experience

Kroger; Los Alamos (NM); On-site; USD 36,000 - 54,000; Full time

Job summary

Kroger in Los Alamos, NM is seeking a Front-end Supervisor to lead the department and deliver outstanding customer service through a safe, clean store and efficient checkout operations.

You will manage scheduling, performance reviews, and store budget considerations, while training associates to follow company policies and drive sales in a fast-paced retail environment. Strong leadership and communication are essential to promote teamwork and achieve store goals.

Qualifications

• Effective communication skills required.
• Knowledge of basic math.
• Ability to handle stressful situations in a retail setting.
• Retail or Customer Service experience required.
• Front-end experience preferred.

Responsibilities

• Promote trust and respect among associates.
• Communicate company, department, and job information to associates.
• Collaborate with associates and promote teamwork to achieve goals.
• Create an environment where customers feel welcome and valued by answering product questions.
• Know products in departments and respond to questions with suggestions.
• Maintain records and paperwork for compliance including Anti-money Laundering.
• Monitor and control supply expenses for the department.
• Manage cash control, sales and cash items, and records for the store.
• Schedule Front-end associates to ensure adequate coverage.
• Assist store management with budgeting, P&L reviews, and action on financial reports.
• Develop and implement a department business plan to achieve results.
• Create and execute sales promotions in partnership with store management.
• Implement promotional plans for the department.
• Stay current with ads and seasonals.
• Monitor and control department expenses.
• Monitor inventory stocking and note discrepancies.
• Ensure associates are trained per company standards.
• Adhere to local, state, and federal laws and food safety guidelines.
• Reinforce safety programs and report unsafe conditions.
• Inspect equipment and arrange repairs as needed.
• Notify management of customer or employee accidents.
• Report safety risks and any illegal activity.
• Supervise and coach direct reports; conduct performance reviews.

Skills

Communication skills

Math basics

Stress management

Retail or customer service experience

Front-end experience

Education

High school diploma or equivalent

Job description

Kroger in Los Alamos, NM is seeking a Front-end Supervisor to lead the department and deliver outstanding customer service through a safe, clean store and efficient checkout operations.

You will manage scheduling, performance reviews, and store budget considerations, while training associates to follow company policies and drive sales in a fast-paced retail environment. Strong leadership and communication are essential to promote teamwork and achieve store goals.