Retail Front-End Supervisor - Customer Experience

The Kroger Co.; New Berlin (WI); On-site; USD 17,000 - 21,000; Full time

Job summary

The Kroger Co. is seeking a Front-end Associate to deliver outstanding customer service and maintain a safe, clean environment in the New Berlin store.

You will assist the department manager in achieving sales and profit goals, supervise front-end duties, and support daily operations while upholding Kroger's values of respect, integrity, and safety. Ideal candidates will have strong communication, cash-handling and basic math skills, plus retail or customer service experience, with a focus on

Qualifications

• Strong communication and customer service skills.
• Ability to stay calm in busy environments.
• Basic math and cash-handling knowledge.
• Retail or service industry experience.

Responsibilities

• Promote trust and respect among associates.
• Answer questions and help customers feel welcome.
• Know products and make suggestions to customers.
• Monitor department supply expenses and cash handling.
• Schedule front-end associates to cover shifts.
• Assist with department budget, P&L reviews, and action plans.
• Collaborate with front-end team and maintain a positive attitude.
• Uphold safety, food safety, and temperature controls.

Skills

Effective communication

Customer service

Stress management

Math basics

Retail experience

Education

High school diploma or equivalent

Job description

The Kroger Co. is seeking a Front-end Associate to deliver outstanding customer service and maintain a safe, clean environment in the New Berlin store.

You will assist the department manager in achieving sales and profit goals, supervise front-end duties, and support daily operations while upholding Kroger's values of respect, integrity, and safety. Ideal candidates will have strong communication, cash-handling and basic math skills, plus retail or customer service experience, with a focus on