Front-End Supervisor: Guest Experience & Operations

The Kroger Co.; Warren (MI); On-site; USD 42,000 - 54,000; Full time

Job summary

The Kroger Co. is looking for a Front-End Associate to support exceptional customer service and maintain a safe, clean shopping environment.

You will assist the department manager in achieving sales and profit goals, supervise front-end activities, and help implement best practices and front-end standards across the department. You will promote teamwork, stay informed about current ads, and ensure safety procedures are followed.

Qualifications

• Ability to handle stressful situations.
• Clear and effective communication with customers and team.
• Basic arithmetic skills for cash handling.
• Experience in retail or customer service preferred.

Responsibilities

• Promote trust and respect among associates.
• Create an welcoming environment and assist customers with questions.
• Gain knowledge of products and respond to questions.
• Monitor supply expenses and manage cash control and records.
• Schedule front-end associates to cover the department.
• Assist with budgeting, P&L reviews, and financial reporting.
• Collaborate with front-end staff and promote teamwork.
• Adhere to safety, food safety, and temperature logs.
• Report safety risks and incidents.

Skills

Ability to handle stressful situations

Effective communication skills

Knowledge of basic math

Retail or Customer Service experience

Education

High school diploma or equivalent

Job description

The Kroger Co. is looking for a Front-End Associate to support exceptional customer service and maintain a safe, clean shopping environment.

You will assist the department manager in achieving sales and profit goals, supervise front-end activities, and help implement best practices and front-end standards across the department. You will promote teamwork, stay informed about current ads, and ensure safety procedures are followed.