Retail Front-End Leader & Customer Experience Manager

C&S Wholesale Grocers; Menasha (WI); On-site; USD 42,000 - 65,000; Full time

Job summary

Piggly Wiggly Midwest LLC in Menasha, WI is seeking a Customer Service Manager to direct front-end operations, supervise staff, and drive sales and profitability. You will lead a team, address customer concerns, and ensure a smooth, compliant shopping experience for every guest.

The role emphasizes strong customer service, scheduling, training, safety, and regulatory adherence. Retail front-end management experience is preferred.

Qualifications

• Experience in front-end operations leadership and customer service management.
• Knowledge of store safety, sanitation, and regulatory compliance.
• High school diploma required.

Responsibilities

• Lead and supervise front-end staff to meet sales goals.
• Address customer concerns quickly following SOPs.
• Control shrink via cashier practices and audits.
• Schedule and train front-end associates.
• Ensure store safety, sanitation, and compliance.
• Handle paperwork related to the department.
• Maintain inventory of front-end supplies.
• Prepare reports for audits and inspections.
• Report to Store Manager or Assistant Store Manager.
• Travel: No.

Skills

Customer service leadership

Communication skills

Management/leadership

Decision making

Conflict management

Multitasking

Basic computer skills

Education

High School Diploma - General Studies

Tools

POS systems

Job description

Piggly Wiggly Midwest LLC in Menasha, WI is seeking a Customer Service Manager to direct front-end operations, supervise staff, and drive sales and profitability. You will lead a team, address customer concerns, and ensure a smooth, compliant shopping experience for every guest.

The role emphasizes strong customer service, scheduling, training, safety, and regulatory adherence. Retail front-end management experience is preferred.