Retail Front End Leader: Customer Experience

Food Lion; Monroe (NC); On-site; USD 17,000 - 21,000; Full time

Job summary

Food Lion is seeking a Front End Associate in Monroe, NC to deliver fast, friendly service and support Customer Service Managers in maintaining front end standards. This role emphasizes cheerful engagement, accurate cash handling and efficient store office procedures.

The ideal candidate will have a high school diploma (or equivalent), strong communication skills, and the ability to handle multiple tasks while maintaining a clean, welcoming checkout area.

Qualifications

• High school graduate or equivalent preferred.
• Effective communication and customer service skills.
• Ability and willingness to learn multiple tasks and technical requirements of the job.
• Ability to perform the technical requirements of cashier and service center.
• Must meet minimum age requirements to perform specific job functions.
• Must be able to meet the physical requirements of the position, with or without reasonable accommodations.

Responsibilities

• Smile and provide prompt, accurate and friendly service while engaging customers to create a positive shopping experience.
• Greet each customer and uses his or her name whenever possible.
• Avoid personal conversations with other associates when customers are present.
• Ensure store office functions are completed accurately and on time using accounting packets; communicates all cash variances to the Assistant Customer Service Manager.
• Maintain knowledge of office procedures including cash reports, register checkups, deposits, Western Union, money orders and Coinstar.
• Ensure work station and front end area of the store has a neat and clean presentation.
• Maintains proper knowledge of all sales associate register functions and Front End accounting services.
• Report any register malfunction to the Customer Service Manager or, in the absence of the MOD, place service calls in an efficient manner.
• Ensure the MVP savings center KIOSK is filled with paper and properly working.
• Performs the task of sales associate when scheduled or as needed per the surge plan guidelines.
• Performs the task of the customer lead as needed to ensure service standards are maintained.

Skills

Effective communication

Customer service

Willingness to learn multiple tasks

Cashier operations

Ability to stand long periods

Education

High school diploma or equivalent

Job description

Food Lion is seeking a Front End Associate in Monroe, NC to deliver fast, friendly service and support Customer Service Managers in maintaining front end standards. This role emphasizes cheerful engagement, accurate cash handling and efficient store office procedures.

The ideal candidate will have a high school diploma (or equivalent), strong communication skills, and the ability to handle multiple tasks while maintaining a clean, welcoming checkout area.