Customer Experience Leader - Retail Front End

Food Lion; Southern Shores (NC); On-site; USD 18,000 - 22,000; Full time

Job summary

Food Lion is seeking a Front End Associate in Southern Shores, NC to provide fast, friendly service and maintain front-end standards. You will greet customers, assist as needed, and handle cash register operations in a busy store environment.

The role requires the ability to learn multiple tasks, maintain a neat presentation, and comply with company policies. This position emphasizes reliability, customer focus, and proper handling of transactions and equipment.

Qualifications

• High school diploma or equivalent preferred.
• Effective communication and customer service skills.
• Willingness to learn multiple tasks and technical requirements of the job.
• Ability to perform cashier and service center functions.
• Must meet minimum age requirements to perform specific job functions.
• Must be able to meet the physical requirements of the position, with or without reasonable accommodations.

Responsibilities

• Smile and provide prompt, accurate and friendly service while engaging customers to create a positive shopping experience.
• Greet each customer and use their name whenever possible.
• Avoid personal conversations with other associates when customers are present.
• Ensure store office functions are completed accurately and on time using accounting packets; communicates all cash variances to the Assistant Customer Service Manager.
• Maintain knowledge of office procedures including cash reports, register checkups, deposits, Western Union, money orders and Coinstar.
• Ensure work station and front end area of the store has a neat and clean presentation.
• Maintains proper knowledge of all sales associate register functions and Front End accounting services.
• Report any register malfunction and coordinate timely service calls.
• Ensure the MVP savings center KIOSK is filled with paper and properly working.
• Performs the task of sales associate when scheduled or as needed per surge plan guidelines.
• Performs the task of the customer lead as needed to ensure service standards are maintained.
• Maintain alertness and calls for assistance when needed to service customers per service standards.
• Is courteous and helpful to other associates.
• Wear the Food Lion uniform, complete with name badge, when on duty, neat and clean appearance, adhering to dress code.
• Adhere to all company guidelines, policies and standard practices.
• Observe and correct all unsafe conditions that could cause accidents.
• Notify QA of any cleaning issues or maintenance required on front end.
• Successfully complete computer based training (CBT) and training aid courses.
• Perform all other duties as assigned.

Skills

Customer service

Effective communication

Cashier skills

Multi-tasking

Stamina

Education

High school diploma or equivalent

Job description

Food Lion is seeking a Front End Associate in Southern Shores, NC to provide fast, friendly service and maintain front-end standards. You will greet customers, assist as needed, and handle cash register operations in a busy store environment.

The role requires the ability to learn multiple tasks, maintain a neat presentation, and comply with company policies. This position emphasizes reliability, customer focus, and proper handling of transactions and equipment.