Retail Front End Service Leader

Food Lion; Durham (NC); Presencial; USD 26 000 - 32 000; Tempo integral

Resumo da oferta

Food Lion in Durham, NC is seeking a Front End Associate to provide fast, friendly service to customers and support the Customer Service Manager in maintaining standards. The role involves greeting customers, handling registers, and performing front-end responsibilities to maximize sales through excellent service.

The position emphasizes accuracy, attention to cash handling procedures, and teamwork to ensure a positive shopping experience while adhering to company guidelines and dress code.

Qualificações

• High school graduate or equivalent preferred.
• Effective communication and customer service skills.
• Ability and willingness to learn multiple tasks and technical requirements of the job.
• Ability to perform the technical requirements of cashier and service center.
• Must meet minimum age requirements to perform specific job functions.
• Must be able to meet the physical requirements of the position, with or without reasonable accommodations.

Responsabilidades

• Smile and provide prompt, accurate and friendly service while engaging customers to create a positive shopping experience
• Greet each customer and uses his or her name whenever possible
• Avoid personal conversations with other associates when customers are present
• Ensure store office functions are completed accurately and on time using accounting packets; communicates all cash variances to the Assistant Customer Service Manager
• Maintain knowledge of office procedures including cash reports, register checkups, deposits, Western Union, money orders and Coinstar
• Ensure work station and front end area of the store has a neat and clean presentation
• Maintains proper knowledge of all sales associate register functions and Front End accounting services
• Report any register malfunction to the Customer Service Manager or, in the absence of the MOD, place service calls in an efficient manner
• Ensure the MVP savings center KIOSK is filled with paper and properly working
• Performs the task of sales associate when scheduled or as needed per the surge plan guidelines
• Performs the task of the customer lead as needed to ensure service standards are maintained
• Maintain alertness and calls for assistance when needed to service customers per service standards
• Is courteous and helpful to other associates
• Wear the Food Lion uniform, complete with name badge, when on duty, has a neat and clean appearance while adhering to the Food Lion dress code
• Adhere to all company guidelines, policies and standard practices
• Observe and correct all unsafe conditions that could cause associate or customer accidents
• Notify QA of any cleaning issues or maintenance required on front end
• Successfully complete computer based training (CBT) and training aid courses
• Perform all other duties as assigned

Conhecimentos

Effective communication

Customer service

Multi-tasking

Formação académica

High school diploma or equivalent

Descrição da oferta de emprego

Food Lion in Durham, NC is seeking a Front End Associate to provide fast, friendly service to customers and support the Customer Service Manager in maintaining standards. The role involves greeting customers, handling registers, and performing front-end responsibilities to maximize sales through excellent service.

The position emphasizes accuracy, attention to cash handling procedures, and teamwork to ensure a positive shopping experience while adhering to company guidelines and dress code.