Retail Front-End & Grocery Operations Manager

Eataly North America; Boston (MA); On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

Paid Time Off

401K with match

Free family meal daily

Discounts at Eataly

Classes on products and Italian wine

Job summary

Eataly Boston is seeking a Dry Market Assistant Manager to lead daily front-end and retail operations in a high-volume, guest-focused environment.

This full-time role reports to the General Manager of Retail and oversees Front End Leads and Grocery Manager, driving merchandising, inventory control, staffing, training, and execution of retail initiatives to maximize guest satisfaction and profitability.

Qualifications

• Bachelor’s Degree required.
• 3+ years of retail or grocery management in a high-volume environment.
• Excellent verbal and written communications.
• Exceptional leadership and team-building skills.
• Advanced proficiency in MS Office.
• Experience with Italian products and wine preferred.

Responsibilities

• Supervise daily Front End and retail operations, ensuring exceptional guest service and efficient store performance.
• Lead, train, coach, and support team members including hiring, scheduling, payroll, and performance evaluations.
• Oversee cash office functions, including transactions, deposits, and maintaining sales records.
• Approve voids, returns, exchanges and employee discounts per policy.
• Monitor and order Front End supplies to maintain business continuity.
• Assist in merchandising and inventory management including product rollouts and pricing support.
• Analyze financial and operational data to improve sales, efficiency, and guest satisfaction.
• Investigate and resolve employee and guest concerns while complying with policies.
• Collaborate with store leadership to meet operational and customer service goals.

Skills

Leadership

Communication

Team-building

MS Office

Education

Bachelor’s Degree

Tools

MS Office

Job description

Eataly Boston is seeking a Dry Market Assistant Manager to lead daily front-end and retail operations in a high-volume, guest-focused environment.

This full-time role reports to the General Manager of Retail and oversees Front End Leads and Grocery Manager, driving merchandising, inventory control, staffing, training, and execution of retail initiatives to maximize guest satisfaction and profitability.