Retail Front-End Experience Champion

Dick's Sporting Goods; Buffalo (NY); On-site; USD 23,419 - 33,062; Full time

Benefits offered by this job

Generous suite of benefits

Job summary

Dick's Sporting Goods in Buffalo, New York, is seeking a Customer Service Specialist responsible for creating exceptional shopping experiences and supporting front-end operations. The ideal candidate will have a customer-focused mindset, experience in retail, and the ability to maintain high standards.

This role emphasizes teamwork, accountability, and inclusiveness, ensuring a respectful environment for both customers and teammates. Compensation ranges from $17.00 to $24.00 per hour, depending on various factors.

Qualifications

• Prior retail sales, cashier, or customer-focused experience preferred.
• Ability to stand, bend, stoop, reach, push, pull and lift 15 to 35 lbs. items occasionally.
• Ability to work extended periods of time standing or walking.
• Ability to perform repetitive motions for short periods.

Responsibilities

• Provide excellent customer experiences at the front end.
• Serve as primary customer service provider and liaise with management.
• Support cashiers through complex transactions.
• Assist manager with department scheduling and workflow.
• Uphold company merchandising and presentation standards.
• Provide training on company programs to teammates.
• Create an inclusive store environment.

Skills

Customer-Focus

Action-Oriented

Ensures Accountability

Collaborative

Decision-Quality/Decision-Making Abilities

Instills Trust

Job description

Dick's Sporting Goods in Buffalo, New York, is seeking a Customer Service Specialist responsible for creating exceptional shopping experiences and supporting front-end operations. The ideal candidate will have a customer-focused mindset, experience in retail, and the ability to maintain high standards.

This role emphasizes teamwork, accountability, and inclusiveness, ensuring a respectful environment for both customers and teammates. Compensation ranges from $17.00 to $24.00 per hour, depending on various factors.