Retail Floor Supervisor

ALOHA Collection Inc.; Waikoloa (HI); On-site; USD 33,000 - 40,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Employee assistance program

Flex spending account

Health insurance

Health savings account

Life insurance

Paid time off

Vision insurance

Job summary

ALOHA Collection Inc. is seeking a Floor Supervisor to lead the sales floor, coach the team, and ensure a positive customer experience.

You will drive sales, monitor merchandising, and uphold brand standards in a fast-growing lifestyle brand with Hawaiian roots. The role requires 2+ years in retail sales or supervision, a reliable and organized approach, and the ability to work evenings, weekends, and holidays.

Qualifications

• 2+ years retail sales or supervisory experience.
• Ability to drive sales and meet targets in a retail setting.
• Must have a high school diploma or equivalent.
• Flexible schedule including evenings and weekends.
• Must be able to work nights and holidays as required.

Responsibilities

• Lead the sales floor during shifts, directing team activities and priorities.
• Engage with customers to understand needs and drive sales.
• Coach sales associates on product knowledge and service.
• Maintain floor appearance, merchandising, and brand standards.
• Handle customer questions and returns with friendly resolution.
• Track sales and communicate goals to the team.
• Assist with stock and backroom organization.
• Participate in inventory counts and counts accuracy.
• Assist with opening/closing procedures including cash handling.
• Report team performance and issues to Assistant Manager.
• Serve as manager on duty during assigned shifts.

Skills

Communication

Team coaching

Customer service

POS familiarity

Organized

Education

High school diploma or equivalent

Tools

POS systems

Job description

ALOHA Collection is a fast growing lifestyle brand that was born out of a love of travel, adventure and the ocean. This California based brand with Hawaiian roots located in Encinitas, CA focuses on travel accessories. Travel is our inspiration, the beach is our home.

ROLE OVERVIEW

Floor Supervisors are the voice and presence on the sales floor. They support the Assistant Manager and Store Manager by driving sales, coaching team members, maintaining brand standards, and ensuring a positive customer experience. Floor Supervisors are the bridge between management and the sales team.

WHAT YOU'LL DO

• Lead the sales floor during assigned shifts, directing team activities and priorities.
• Actively engage with customers to understand their needs and drive sales.
• Coach sales associates on product knowledge, selling techniques, and customer service.
• Monitor floor appearance, merchandising compliance, and brand standards throughout the shift.
• Handle customer questions, issues, and returns with friendly resolution.
• Track sales performance and communicate goals and progress to the team.
• Assist with receiving shipments, stocking shelves, and maintaining organized backstock.
• Participate in inventory counts and cycle counts as assigned.
• Support opening and closing procedures including cash handling and security checks.
• Report on team performance, customer feedback, and operational issues to the Assistant Manager.
• Serve as the manager on duty during assigned opening and closing shifts, ensuring all operational procedures are completed accurately and on time.
• Perform opening and closing procedures, including register setup, cash reconciliation, deposits, safe counts, and end-of-day reporting.
• Ensure compliance with cash-handling, security, and loss-prevention procedures to protect company assets.
• Conduct store security checks, including securing cash, merchandise, entrances, and alarm systems.

EXPERIENCE WE'RE LOOKING FOR

• 2+ years retail sales or supervisory experience.
• Proven ability to drive sales and achieve targets in a retail environment.

WHAT YOU'LL BRING TO THE TABLE

• Strong communication and interpersonal skills.
• Ability to train and motivate peers with professionalism.
• Reliable, detail-oriented, and organized.
• Flexible schedule including evening and weekend availability.
• High school diploma or equivalent.
• Comfort with POS systems and basic technology.

WHAT WE OFFER

From the start, our founders, Heather and Rachael, envisioned a company culture that was dynamic, intentional and sustainable. We provide education about Hawaiian culture and opportunities for personal and professional growth for every member of Team ALOHA. We believe in work-life balance and trust, which is why we offer flexible remote working options and show up with compassion when life's unexpected moments arise. And if you haven't heard, we LOVE working together!

• 401(k)
• 401(k) matching
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule

• This is a full-time, in-person position.
• Must be able to work nights and weekends.
• Must be able to work holidays.

Pay

• $24-$29
• Hourly