Retail Floor Leader — Lead, Mentor & Drive Sales

Skechers; Aurora (OH); On-site; USD 21,000 - 23,000; Full time

Benefits offered by this job

Competitive pay increases

Friends and Family discounts

Flexible schedules

On‑the‑job training

Career advancement

Additional benefits & perks

Job summary

Skechers is seeking a dedicated Key Holder (Floor Leader) to lead daily store operations, mentor a team, and drive customer service excellence. This entry-level management role supports sales goals and maintains Skechers’ premium shopping environment.

The Starting Rate is $15.57 per hour with a range up to $16.52, plus regular increases and opportunities for career advancement within Skechers’ global brand. Flexible schedules offered.

Qualifications

• Ability to work a varied schedule, including evenings, weekends, and holidays.
• Problem solving skills to resolve any issues that may arise in-store.
• Highly organized to manage inventory, staffing, and other operational tasks.
• Ability and desire to foster a respectful, safe, and fun environment for Skechers store employees.
• Comfortable mentoring team members and communicating with all levels of the store team.
• Acts with a sense of confidentiality and urgency.

Responsibilities

• Customer Service Management: Engage with customers to deliver expert advice on Skechers products, ensuring every shopper leaves with the perfect fit and great experience.
• Retail Leadership Role: Supervise daily operations, including store opening and closing procedures as required, ensuring security protocols and excellent operational standards.
• Team Leadership: Mentor and support team members to grow their skills in entry-level retail that include customer service, sales, and daily operations.
• Sales and Goals: Actively contribute to achieving store and individual sales targets by implementing effective selling techniques and promoting key Skechers products.
• Store Operations: Execute merchandising plans, restock products, and maintain store cleanliness to enhance the shopping environment.
• Retail Supervisor Duties: Oversee stock and inventory routines while collaborating with store management to address operational needs.
• Problem Solving: Proactively identify and resolve in-store challenges to ensure a smooth shopping experience for customers.

Skills

Customer service

Leadership

Retail operations

Communication

Education

High school diploma or equivalent

Job description

Skechers is seeking a dedicated Key Holder (Floor Leader) to lead daily store operations, mentor a team, and drive customer service excellence. This entry-level management role supports sales goals and maintains Skechers’ premium shopping environment.

The Starting Rate is $15.57 per hour with a range up to $16.52, plus regular increases and opportunities for career advancement within Skechers’ global brand. Flexible schedules offered.