Retail Floor Leader: Coach Teams & Elevate Service

Room & Board; Minneapolis, Saint Paul (MN, MN); On-site; USD 73,000 - 88,000; Full time

Benefits offered by this job

Three weeks paid vacation

Generous 401(k) match

Employee Stock Ownership Plan (ESOP)

Holistic well-being benefits

Job summary

Room & Board seeks a Retail Leadership Associate for our Edina Showroom. You’ll lead from the showroom floor, mentor staff, and champion a customer-first culture in a high-energy, sales-focused environment.

Spend your time developing teams, creating engaging showroom experiences, and building relationships with customers. This role emphasizes hands-on leadership, cross-functional collaboration, and delivering exceptional service daily.

Qualifications

• 5+ years of leadership experience in a customer-centric retail environment.
• Proven ability to coach and develop talent.
• Strong organizational skills and attention to detail.
• Passion for retail and design, with hands-on customer engagement.

Responsibilities

• Lead from the floor, engaging with customers and supporting associates in real time.
• Coach and develop staff members, fostering personal and professional growth.
• Champion an extraordinary customer experience by applying strategic insight and building meaningful relationships.
• Collaborate with fellow leaders to maintain a cohesive, high-performing team.
• Create engaging showroom experiences, including events that deepen customer relationships and attract new audiences.

Skills

Leadership experience

Coaching & development

Customer-centric mindset

Team engagement

Job description

Room & Board seeks a Retail Leadership Associate for our Edina Showroom. You’ll lead from the showroom floor, mentor staff, and champion a customer-first culture in a high-energy, sales-focused environment.

Spend your time developing teams, creating engaging showroom experiences, and building relationships with customers. This role emphasizes hands-on leadership, cross-functional collaboration, and delivering exceptional service daily.