Retail Leadership Associate

Room & Board; San Francisco (CA); On-site; USD 84,000 - 100,000; Full time

Benefits offered by this job

Holistic well-being benefits

Meaningful work culture

Supportive and kind teams

Job summary

A modern furniture retailer in San Francisco seeks a Retail Leadership Associate to lead and mentor a high-performing team in a customer-centric environment. The ideal candidate has over 5 years of leadership experience in retail, emphasizing coaching and building relationships. This role emphasizes exceptional customer service and offers a competitive salary of $84,000 to $100,000 annually.

Qualifications

• 5+ years of leadership experience in customer-centric retail.
• Proven ability to coach and develop talent.
• Strong organizational skills and attention to detail.
• Passion for retail and design.
• Clear, motivating communication style.

Responsibilities

• Engage with customers and support associates from the showroom floor.
• Coach and develop staff, fostering personal and professional growth.
• Champion exceptional customer experiences.
• Collaborate with leaders to maintain a high-performing team.
• Create engaging showroom experiences and events.

Skills

Leadership experience

Coaching and developing talent

Customer engagement

Strong organizational skills

Positive communication style

Building cross-functional relationships

Job description

Join to apply for the Retail Leadership Associate role at Room & Board

This range is provided by Room & Board. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$84,000.00/yr - $100,000.00/yr

You're a passionate retail store manager with a focus on customer service and leading high-performing and engaged teams. Come, bring your passion for leadership to a retail culture that is different by design!

At Room & Board, we're seeking a Retail Leadership Associate to round out our tenured, operationally strong leadership team in San Francisco. Your primary area of focus will be to foster relationships, mentor staff members, and champion a customer-first culture. This is a high-impact, hands-on leadership position in a sales-focused, customer-centric environment. With approximately 65% of leadership time spent on the showroom floor—and 100% on weekends—you'll be a visible, accessible leader who builds trust, fosters relationships, and inspires growth.

Showroom Location: 685 Seventh Street, San Francisco, CA 94103

Store Hours:

Monday - Friday: 11 a.m. - 7 p.m.

Saturday: 10 a.m. - 6 p.m.

Sunday: 11 a.m. - 6 p.m.

Schedule:

Sunday - Thursday, with Fridays and Saturdays off. This schedule is subject to change to meet the needs of the business so flexibility with your schedule is necessary.

How you'll contribute as a Retail Leadership Associate:

• Lead from the floor, engaging with customers and supporting associates in real time.
• Coach and develop staff members, fostering personal and professional growth.
• Champion an extraordinary customer experience by applying strategic insight and building meaningful relationships.
• Collaborate with fellow leaders to maintain a cohesive, high-performing team.
• Create engaging showroom experiences, including events that deepen customer relationships and attract new audiences.

What you bring to the role as a Retail Leadership Associate:

• 5+ years of leadership experience in a customer-centric retail environment, with a proven track record of leading high-performing teams.
• Proven ability to coach and develop talent. You are dedicated to enriching the lives of your team by helping them grow both personally and professionally.
• Strong organizational skills and attention to detail, with a belief that team development drives success.
• Passion for retail and design, with a hands-on approach to customer engagement and team support.
• Clear, motivating communication style—setting expectations, offering timely feedback, and recognizing achievements.
• Ability to build strong cross-functional relationships and collaborate on business strategies informed by market trends.
• Ability to provide proof of identity and legal work authorization upon hire.

What you’ll find as a Retail Leadership Associate:

• Salary: $84,000 - $100,000 / year, depending on experience.
• Benefits that focus on holistic well-being. The whole person matters, not just the one who shows up for work.
• Meaningful work. We create a meaningful work experience by empowering everyone to contribute, taking pride in everything we do, and making the world sustainable, inclusive and beautiful.
• A culture of respect. We sustain a culture of respect by relying on our shared values, building supportive and kind teams, and ensuring all voices are heard and celebrated.

Room & Board is a modern furniture and home decor retailer committed to creating beautiful, well-made products while providing exceptional customer service. Our mission is to help people create homes they love through timeless designs, sustainable practices, and a focus on quality craftsmanship.