On-Floor Retail Leader: Coach Teams & Elevate Experience

Room & Board; Edina (MN); On-site; USD 73,000 - 88,000; Full time

Benefits offered by this job

Paid vacation

401(k) match

Employee stock ownership plan

Job summary

Room & Board's Edina Showroom is seeking a Retail Leadership Associate to lead from the floor, mentor staff, and champion a customer-first culture focused on quality and design. This is a high-impact, hands-on leadership role in a sales-driven environment where you set the tone for customer interactions and staff development.

You will spend the majority of your time on the showroom floor, coaching and developing teammates, coordinating with peers to maintain a cohesive high-performing team, and

Qualifications

• 5+ years of leadership experience in a customer-centric retail environment.
• Proven ability to coach and develop talent.
• Strong organizational skills with attention to detail.
• Passion for retail and design with hands-on customer engagement.
• Clear, motivating communication and cross-functional collaboration.

Responsibilities

• Lead from the floor, engaging with customers and supporting associates in real time.
• Coach and develop staff members, fostering personal and professional growth.
• Champion an extraordinary customer experience by applying strategic insight and building relationships.
• Collaborate with fellow leaders to maintain a cohesive, high-performing team.
• Create engaging showroom experiences, including events that deepen customer relationships and attract new audiences.

Skills

Leadership

Coaching

Customer service

Team development

Communication

Job description

Room & Board's Edina Showroom is seeking a Retail Leadership Associate to lead from the floor, mentor staff, and champion a customer-first culture focused on quality and design. This is a high-impact, hands-on leadership role in a sales-driven environment where you set the tone for customer interactions and staff development.

You will spend the majority of your time on the showroom floor, coaching and developing teammates, coordinating with peers to maintain a cohesive high-performing team, and