Retail Floor Lead: Merchandising & Customer Experience

Aramark Correctional Services; Boiling Springs (NC); On-site; USD 42,000 - 48,000; Full time

Job summary

Aramark is seeking a Retail Supervisor to coordinate a team at an assigned location, reporting to the Retail Manager. You will oversee merchandise receiving, pricing, display, and customer service, while ensuring daily tasks meet high standards and are completed on schedule.

The role includes training, scheduling, POS usage, and leading special retail projects. Employee interactions with guests, vendors, and management are central to success.

Qualifications

• At least 2 years of experience in a similar role.
• Ability to use telephone, computer, Micros Point of Service (POS) system.
• May be required to work overtime, nights, and/or weekends.

Responsibilities

• Supervises the receiving and tagging of incoming merchandise
• Assigns daily tasks and ensures tasks are performed correctly and in a timely manner, while maintaining high standards of customer service
• Coordinates the moving of incoming merchandise to retail office, storage area(s) and/or display floor
• Handles the storing of all incoming merchandise in assigned locations
• Ensures correct pricing on all products on the floor
• Maintains customer service standards
• Cashiers when necessary to expedite the processing of guest's purchasing
• Responsible for the recording of damaged merchandise
• Merchandises the floor for maximum sale of all products
• Works with team members to facilitate the stocking of the floor with appropriate levels of merchandise
• Leads special projects (i.e., holidays, events, book signings, etc.) when needed
• Communicates with the manager to ensure all received products are placed on the retail floor as soon as possible
• Leads the maintenance of inventory levels within guidelines
• Follows through with information to team members on new products or procedures applying the information book on the floor.
• Works with manager to always ensure full productivity on the floor
• Interacts with customers for possible merchandising opportunities
• Takes charge of unpacking and pricing of new merchandise
• Conducts periodic inventory count based on schedule established by controller and retail buyer
• Ensures that packing slips and invoices are reconciled by the retail clerk
• Fully understands the point-of-sale system
• Follows and implements all wage and hour standards/procedures; to include meal breaks and schedules
• In partnership with the manager, schedules staff on a weekly basis and resolves appropriate break schedules to improve floor coverage and customer service.
• Trains new hires on Point of Service (POS) system, overall safety, and job responsibilities.

Skills

POS system proficiency

Telephone communication

Tools

Micros POS system

Job description

Aramark is seeking a Retail Supervisor to coordinate a team at an assigned location, reporting to the Retail Manager. You will oversee merchandise receiving, pricing, display, and customer service, while ensuring daily tasks meet high standards and are completed on schedule.

The role includes training, scheduling, POS usage, and leading special retail projects. Employee interactions with guests, vendors, and management are central to success.