Retail Floor Lead — Guest Experience & VM Leader

Vuori, Inc; Paramus (NJ); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Health Insurance

Savings and Retirement Plan

Employee Assistance Program

Paid Time Off

Wellness & Fitness benefits

Job summary

Vuori, Inc. seeks a Retail Floor Lead for Garden State Plaza in Paramus, NJ. This full-time role leads the sales team by example, delivering Vuori's brand experience and product knowledge to customers with a positive, energetic attitude.

You will supervise the showroom, mentor associates, manage opening/closing duties, stock and merchandising, and drive exceptional customer service through knowledge of new products and fit. This role supports store leadership and elevates store performance.

Qualifications

• Available morning and/or evening, 8 hour shifts, 5 days/week, available at least 1 weekend day.
• Must be a leader in punctuality and attendance, adhering to scheduled shifts.
• Ability to develop relationships with customers and colleagues.
• A customer service expert, creates experiences and develops relationships with customers, embraces the social aspect of sales and the ability to positively and proactively handle customer concerns.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Ability to quickly learn new procedures and processes.
• Strong organizational skills and follow through skills.
• Excellent communication and interpersonal skills.
• High level of ownership, accountability and initiative.
• Eager to develop new skills and responsive to feedback.

Responsibilities

• Create an unforgettable customer experience.
• Works with the sales team to ensure each customer receives the best experience possible.
• Takes ownership of the sales floor and sales team to ensure customer experience is the first priority.
• Prepare the fitting rooms, find sizes, and provide honest knowledgeable feedback to customers regarding merchandise style and fit.
• Forge lasting relationships with customers by engaging with them about product details, new product and replenishment and invite them to upcoming events.
• Be knowledgeable on what's new and what's selling well and shares with both the customer and team.
• Leads the team on the day to day operations of the store when the Store Manager or Assistant Store Manager is not in.
• Motivates the sales team and achieves sales goals in a team-based commission environment.
• Seek new product knowledge in the broader fashion landscape and active-wear specifically to serve as an expert for the customer.
• Leads the team in the completion of projects while keeping the focus on customer experience.
• Communicate inventory needs to support the business goal.
• Works with Retail Store Manager on daily maintenance, sales strategy, community and team management to ensure the business runs smoothly and successfully.
• Leads the team in daily maintenance of the store including restocking product, maintaining visual merchandising and cleaning.
• Utilizes the utmost responsibility, attention to protocol and safety standards in closing/opening the store daily.
• Under the guidance of the Retail Store Manager, encourages employees to give 100%, adhere to punctuality and role responsibilities at all times.

Skills

Leadership

Customer service

Communication

Relationship building

Multitasking

Punctuality

Team management

Attention to detail

Ownership

Job description

Vuori, Inc. seeks a Retail Floor Lead for Garden State Plaza in Paramus, NJ. This full-time role leads the sales team by example, delivering Vuori's brand experience and product knowledge to customers with a positive, energetic attitude.

You will supervise the showroom, mentor associates, manage opening/closing duties, stock and merchandising, and drive exceptional customer service through knowledge of new products and fit. This role supports store leadership and elevates store performance.