Retail Floor Captain: Lead, Coach & Elevate Service

Rally House; Center Valley (Lehigh County); On-site; USD 42,209,664 - 50,144,640; Part time

Job summary

Rally House in Center Valley, PA is seeking a Team Captain to guide the store team, set the pace on the floor, and energize guests and teammates. The role emphasizes clear communication, coaching, and delivering engaging service during shifts.

You’ll supervise daily operations, support onboarding, manage merchandising standards, handle guest concerns with professionalism, and help drive sales through strong service and urgency.

Qualifications

• Must be 18 years or older
• 1–2 years of retail experience
• Availability to work 10–20 hours per week including daytime, nights, weekends, holidays, and local sports events

Responsibilities

• Lead onboarding and training of new team members
• Maintain a high-energy store culture and model service behaviors
• Provide in-the-moment coaching and feedback to teammates
• Prioritize and delegate tasks during shifts to ensure execution
• Serve as a go-to resource for basic operational questions
• Validate daily operational routines and escalate risks when needed
• Lead floor recovery, replenishment, and merchandising standards
• Handle escalated customer concerns with professionalism and care
• Monitor service and adjust staffing to ensure guest focus and flow
• Drive sales during shifts by energizing the team and prioritizing guests

Skills

Social

Customer Centric

Action Oriented

Directs Work

Job description

Rally House in Center Valley, PA is seeking a Team Captain to guide the store team, set the pace on the floor, and energize guests and teammates. The role emphasizes clear communication, coaching, and delivering engaging service during shifts.

You’ll supervise daily operations, support onboarding, manage merchandising standards, handle guest concerns with professionalism, and help drive sales through strong service and urgency.