Retail Facilities Leader

ALO; New York (NY); On-site; USD 90,000 - 130,000; Full time

Job summary

ALO is seeking a Facilities Manager to own the facilities strategy across our North American portfolio. You will be the primary FM contact in your region, proactively preventing and resolving issues, while external partners manage major construction.

The role demands hands-on problem solving, calm leadership, and clear communication with multiple stakeholders across stores and offices. The ideal candidate has 3–5 years in facilities management, strong knowledge of building systems, and vendor

Qualifications

• 3-5 years of experience in facilities maintenance or facilities management, preferably within a retail or multi-location environment.
• Strong knowledge of building systems, maintenance practices, and safety regulations.
• Proficiency in computer applications, including Microsoft Word, Excel, Service Channel.
• Self-motivated with strong ownership mentality and calm under pressure.
• Ability to coordinate with external vendors and cross-functional teams.

Responsibilities

• Traveling up to 30%.
• Serve as the day-to-day owner and escalation point for the outsourced FM provider delivering hard and soft services across region in North America.
• Oversee the daily operations of retail facilities, ensuring that all functions are performed in accordance with company policies and standards.
• Maintenance Oversight: Coordinate and supervise the maintenance and repair of all facilities, including HVAC systems, plumbing, electrical, and structural components.
• Vendor Management: Develop and manage relationships with external contractors and service providers, ensuring service contracts are adhered to and invoices are managed, monitor and enforce SLA's and KPI's; run regular performance reviews, and drive service improvement.
• Budget Management: Prepare and manage the facilities maintenance budget, tracking expenses and identifying cost-saving opportunities.
• Safety Compliance: Ensure that all facilities comply with health, safety, and environmental regulations. Conduct regular inspections and audits.
• Project Management: Plan and oversee minor renovation and construction projects, managing timelines and budgets while minimizing disruption to retail operations.
• Reporting: Maintain accurate records of maintenance requests, work orders, and inspections. Prepare regular reports on facility issues, project status, and budgetary concerns.
• Oversee planned preventative maintenance, reactive works, and the operational readiness of every store in North America Region location.
• Partner with the Director of Retail Facilities to align regional priorities, reporting, standards and playbooks.

Skills

Microsoft Word

Excel

Service Channel

Communication

Problem Solving

Tools

Service Channel

Job description

ALO is seeking a Facilities Manager to own the facilities strategy across our North American portfolio. You will be the primary FM contact in your region, proactively preventing and resolving issues, while external partners manage major construction.

The role demands hands-on problem solving, calm leadership, and clear communication with multiple stakeholders across stores and offices. The ideal candidate has 3–5 years in facilities management, strong knowledge of building systems, and vendor