Retail Experience & Training Coordinator

Winners Merchants International, L.P.; North Olmsted (OH); On-site; USD 20,000 - 21,000; Full time

Benefits offered by this job

Associate discount

401(k) Associate contributions

EAP

smoking cessation

bereavement

child care & cell phone discounts

pet & legal insurance

credit union

referral bonuses

Job summary

HomeGoods, part of TJX Companies, in North Olmsted, OH, seeks a frontline associate to promote a highly satisfied customer experience and drive loyalty through programs and initiatives.

You will train Associates on policies and procedures, oversee register operations, and ensure cash controls, safety, and merchandising standards are maintained. Flexible hours include evenings and weekends.

Qualifications

• High School graduate or equivalent degree preferred
• Available to work flexible schedule including evenings and weekends
• Able to work as a team member
• Excellent interpersonal skills
• Exceptional customer service skills
• Able to lift heavy merchandise with/without reasonable accommodations
• Able to train and provide direction to others
• Able to run a register/handle money
• Must be able to handle confidential information with discretion
• Experience as a coordinator or previous retail/supervisory experience preferred

Responsibilities

• Promotes a “Highly Satisfied” customer experience
• Drives customer loyalty through programs and initiatives
• Addresses customer concerns and issues promptly
• Updates Associates on current customer experience feedback, goals, and company initiatives
• Trains and mentors all Associates on Policies and Procedures
• Provides recognition and constructive feedback on cashier performance
• Maintains and monitors cash controls including change fund
• Adheres to all labor laws and meal and break period policies
• Assigns registers and coordinates breaks to ensure optimized coverage at frontline and sales floor
• Audits and approves paperwork
• Maintains cleanliness, recovery, and organizational standards throughout the frontline
• Monitors all frontline equipment, communicating issues to management
• Executes and adheres to Company directives
• Maintains and upholds merchandising standards within the queue-line
• Adheres to all operational, merchandise, and loss prevention policies and procedures (i.e. merchandise ticketing, EAS tagging - if applicable, and coding standards)
• Ensures proper and timely handling of damages and Mark out of Stock
• Promotes a safe environment, reporting any type of safety hazard in the store
• Other duties as assigned

Skills

Customer service

Interpersonal skills

Teamwork

Register operations

Discretion

Training others

Education

High School diploma or equivalent

Job description

HomeGoods, part of TJX Companies, in North Olmsted, OH, seeks a frontline associate to promote a highly satisfied customer experience and drive loyalty through programs and initiatives.

You will train Associates on policies and procedures, oversee register operations, and ensure cash controls, safety, and merchandising standards are maintained. Flexible hours include evenings and weekends.