Retail Experience Specialist

EXPRESS; Westlake (OH); On-site; USD 17,000 - 25,000; Part time

Benefits offered by this job

Health coverage

401(k) plan

Merchandise discount

Paid time off

Parental leave

Job summary

PHOENIX Retail, LLC, operating EXPRESS, is seeking a Retail Sales Associate at our Crocker Park location. The role focuses on delivering a great in-store shopping experience, stocking, cleaning, folding merchandise, and assisting customers with their needs.

You will maintain a clean sales floor, process transactions efficiently, and support with store operations while upholding company standards and customer service excellence.

Qualifications

• Education: High School or Equivalent.
• 0-2 years of relevant job experience (minimum 6 months).
• Proficient in use of technology (iPad, registers).
• Meets defined availability criteria, including nights, weekends and non-business hours.
• Meets physical requirements.

Responsibilities

• Maintain a clean and organized sales floor, checkout, fitting room, and stock room.
• Follow company policies and procedures to ensure safety of all associates and customers.
• Assist with product launch changes according to SOP.
• Provide a Great Customer Experience
• Deliver on all aspects of the customer experience model.
• Process transactions quickly and accurately to reduce wait time.
• Positively resolve customer-service issues and communicate resolutions to Store Management.
• Drive credit and loyalty program participation.
• Other essential functions as directed by supervisor.

Skills

Customer service

Communication

Teamwork

Technology proficiency

Education

High School diploma or equivalent

Tools

iPad

POS registers

Job description

PHOENIX Retail, LLC, operating EXPRESS, is seeking a Retail Sales Associate at our Crocker Park location. The role focuses on delivering a great in-store shopping experience, stocking, cleaning, folding merchandise, and assisting customers with their needs.

You will maintain a clean sales floor, process transactions efficiently, and support with store operations while upholding company standards and customer service excellence.