Retail Experience Specialist

Macy's; Austin (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health benefits

401(k) match

Paid time off

Employee discounts

Job summary

Macy's in Austin, TX is seeking a Customer Experience Colleague to create personalized shopping experiences for our customers, both in-store and online. You will engage with shoppers, make tailored product recommendations, and leverage digital tools to enhance the customer journey while collaborating with peers and brand partners.

This role emphasizes strong communication, teamwork, and a positive, can-do attitude to help achieve sales goals and deliver high-caliber service.

Qualifications

• Minimum 2 years of selling or customer service experience.
• Excellent verbal and written communication in English.
• Comfortable using electronic devices and payment terminals.

Responsibilities

• Deliver exceptional customer experiences across in-store and online touchpoints.
• Provide personalized product recommendations to drive cross-category sales.
• Support store operations, merchandising, and loyalty program benefits.
• Collaborate with team members and brand partners to resolve challenges.

Skills

Customer service

Sales

Tools

POS system

Job description

Macy's in Austin, TX is seeking a Customer Experience Colleague to create personalized shopping experiences for our customers, both in-store and online. You will engage with shoppers, make tailored product recommendations, and leverage digital tools to enhance the customer journey while collaborating with peers and brand partners.

This role emphasizes strong communication, teamwork, and a positive, can-do attitude to help achieve sales goals and deliver high-caliber service.