Retail Experience PM - Omnichannel Growth

Lever, Inc.; United States; Hybrid; USD 120,000 - 155,000; Full time

Job summary

Backcountry, a retailer rooted in adventure, is seeking a Product Manager, Retail Experience to bridge physical stores and digital experiences. The role is based in Cottonwood Heights, Utah, with hybrid work (3x in office) and regular travel to stores, reporting to the VP of Product and UX.

You will own the product roadmap for retail customer experience, spanning in-store journeys and digital touchpoints, and you will partner with store ops, merchandising, and engineering to build a seamless,

Qualifications

• 3–5+ years of product management experience.
• Experience owning retail, omnichannel, or in-store customer experience.
• Working understanding of POS, inventory, and order management systems.
• Demonstrated impact on conversion, revenue, or operational efficiency with measurable results.
• Strong analytics and experimentation skills, with experience using GA4, Looker, SQL.

Responsibilities

• Own the product roadmap for retail customer experience across in-store and digital touchpoints.
• Build and improve cross-channel experiences including buy online pick up in store, ship from store, store inventory visibility on product pages and search, and in-store returns.
• Extend loyalty and customer recognition into the store so that membership, points, and order history work the same at the register as they do online.
• Partner with store operations and store teams to translate store workflows into product requirements that hold up on a busy Saturday.
• Design the customer experience for store services such as rentals, fittings, and tuning — including how customers book, pay, and pick up.
• Define success metrics for retail initiatives, instrument them properly, and use data and experimentation to decide what to build next.
• Work with engineering on the systems behind the experience — point of sale, inventory, order management, and customer data — and make smart calls about what to integrate versus what to rebuild.
• Create repeatable playbooks and requirements so that bringing a new store or group of stores onto the experience is a known process rather than a one-off project.
• Partner across engineering, design, merchandising, marketing, analytics, and operations to turn business goals into shipped product.

Skills

Product management

Retail Experience

Omnichannel

POS Systems

Inventory Management

Data Analytics

Experimentation

Cross-functional Influence

Travel to stores

Tools

GA4

Looker

SQL

Job description

Backcountry, a retailer rooted in adventure, is seeking a Product Manager, Retail Experience to bridge physical stores and digital experiences. The role is based in Cottonwood Heights, Utah, with hybrid work (3x in office) and regular travel to stores, reporting to the VP of Product and UX.

You will own the product roadmap for retail customer experience, spanning in-store journeys and digital touchpoints, and you will partner with store ops, merchandising, and engineering to build a seamless,