Retail Manager

Fleet Feet; City of Niagara Falls (NY); On-site; USD 60,000 - 85,000; Full time

Job summary

Fleet Feet is seeking a Retail Experience Manager (RXM) to lead daily store operations and deliver a premier customer experience. You will mentor a high-energy team, coach performance, and manage inventory and schedules to drive store success.

As a strong communicator with a growth mindset, you will model service excellence, support training, and engage in community initiatives that align with Fleet Feet's mission.

Qualifications

• Experience: Proven retail management experience, with a strong background in customer-facing sales environments.
• Customer focus: Delivers exceptional service with energy and empathy.
• Leadership: Coaches and delegates to build a high-energy team culture.
• Operations: Manages inventory, schedules, and daily store operations.
• Growth mindset: Develops self and others in a fast-paced, people-centered environment.

Responsibilities

• Lead store operations and drive a premium customer experience on the sales floor.
• Mentor, motivate, and model for teammates to deliver outstanding service.
• Coach team performance and manage schedules and inventory.
• Foster a positive, high-energy store culture aligned with Fleet Feet's mission.

Skills

Customer-facing sales

Leadership

Coaching

Communication

Delegation

Operational know-how

Job description

Our Company

We believeRunning Changes Everything. If you believe that, too, we want to talk. With more than 280 stores and a robust e-commerce site, Fleet Feet is the largest running retailer in the country. Catering to more than runners, we pride ourselves on having an inclusive environment! We believe it's a privilege to serve and to deliver unmatched service and support when outfitting every customer. We run together to solve problems, reach goals, encourage others and champion our brand.

Overview

As theRetail Experience Manager (RXM)at Fleet Feet, you'll be at the heart of our store's daily operations, leading with passion, supporting your team, and delivering a premium customer experience. This role is about much more than managing people and processes. You'll be a mentor, motivator, and example of what it means to go above and beyond for customers and teammates alike. Your presence on the sales floor will drive performance, nurture a high-energy team culture, and contribute directly to the store's overall success.

Benefits

• 401(k) with 4% Company Match:Available to employees aged 21+ at company-owned stores.
• Exclusive Discounts:Enjoy savings on industry-leading products and specialized training programs.
• Professional Development:Grow your career through mentorship opportunities, employee resource groups, and ongoing learning sessions designed to help you reach your full potential.
• Community Engagement:Get involved in local outreach and service initiatives that align with our purpose-driven mission.
• Inspiring Team Culture:Join supportive, passionate teammates who live the mission every day.

• Benefits Summary: For full-time employees (30+ hours/week), check out our Fleet Feet benefits summary for details on healthcare, wellness, and more.

Equal Opportunity & Reasonable Accommodations

We are an equal opportunity employer and believe having teams in which everyone brings their whole self to Fleet Feet is key to our success. We welcome people of all backgrounds, experiences, abilities, and perspectives. Our commitment to inclusion is reflected in our hiring practices, workplace culture, and community engagement.

Fleet Feet utilizes E-Verify in all corporate and company-operated stores as part of the hiring process.

Join Us

• Experience: Proven retail management experience, with a strong background in customer-facing sales environments.

• Customer Focused: A role model in delivering exceptional service with energy and empathy.

• Leader at Heart: Strong coaching, communication, and delegation skills.

• Operational Know-How: Comfortable managing inventory, schedules, and retail operations.

• Growth Mindset: Eager to develop yourself and others in a fast-paced, people-centered environment.

• Accountability: Takes ownership of the team's performance and the store's results.

• Adaptable: Able to work flexible hours, including evenings, weekends, and holidays.

• Physical Requirements: Capable of lifting and carrying 25-50 lbs and working on your feet in a retail setting.