Retail Experience Leader: Drive Customer Joy & Growth

Best Buy; Hyannis (MA); On-site; USD 42,000 - 63,000; Full time

Benefits offered by this job

Competitive pay

Employee discount

Retirement resources

Well-being support

Job summary

Best Buy is seeking a Retail Experience Supervisor in Hyannis, MA to lead a team in delivering excellent customer experiences. You will focus on employee development, performance management, and aligning store performance with company goals.

Responsibilities include maintaining positive experiences for customers and staff, sharing trends with peers, and driving growth or corrective actions as needed. A flexible schedule including holidays and weekends is required.

Qualifications

• 1 year of leadership experience OR 6 months as a Best Buy shift lead.
• Previous experience in sales, customer service or related fields.
• Ability to work successfully as part of a team.
• Ability to work a flexible schedule, including holidays, nights and weekends.

Responsibilities

• Maintain positive customer and employee experiences.
• Drive localized customer and employee and share trend with other store leaders.
• Provide positive experiences, skill development and performance management.
• Lead efforts to maximize positive results or course-correct when needed.

Skills

Leadership experience

Team collaboration

Flexible schedule

Job description

Best Buy is seeking a Retail Experience Supervisor in Hyannis, MA to lead a team in delivering excellent customer experiences. You will focus on employee development, performance management, and aligning store performance with company goals.

Responsibilities include maintaining positive experiences for customers and staff, sharing trends with peers, and driving growth or corrective actions as needed. A flexible schedule including holidays and weekends is required.