Retail Experience Leader: Donor & Customer Impact

Goodwill Greater Milwaukee & Chicago; Chicago (IL); On-site; USD 55,000 - 85,000; Full time

Job summary

Goodwill Greater Milwaukee & Chicago is seeking a Customer Experience Manager to oversee customer and donor experiences, drive store productivity, and help achieve sales and margin targets while upholding brand standards.

You will manage Softline operations, PGFR, merchandising, and seasonal sets, ensuring merchandise meets brand guidelines and customer expectations. The role involves data-driven reporting and collaboration with leadership on policies and programs.

Qualifications

• Two years of college education or experience equivalency.
• Forklift certification, if required at site.
• Work varied schedule with closing shifts and weekends.

Responsibilities

• Oversee customer and donor experience and store productivity.
• Achieve sales and margin targets while maintaining brand standards.
• Manage PGFR, seasonal sets, and merchandise on the sales floor.

Skills

Customer service

Leadership

Data analysis

Cash handling

Education

Two years of college or equivalent

Tools

POS systems

Job description

Goodwill Greater Milwaukee & Chicago is seeking a Customer Experience Manager to oversee customer and donor experiences, drive store productivity, and help achieve sales and margin targets while upholding brand standards.

You will manage Softline operations, PGFR, merchandising, and seasonal sets, ensuring merchandise meets brand guidelines and customer expectations. The role involves data-driven reporting and collaboration with leadership on policies and programs.