Retail Experience Lead - Pet Care & Service

PetSmart; Alvin (TX); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Paid Weekly

Health & Wellness Benefits

401k Plan with company match

Paid Time off for full-time associates

Associate discounts

Tuition Assistance

Career pathing

Development opportunities

Job summary

PetSmart in Alvin, Texas is looking for a Retail Customer Service Lead to provide exceptional service to pet parents while managing store operations. This role involves leadership, training, and promoting a positive store culture.

The ideal candidate will have 2+ years of retail experience and strong communication skills. This position requires flexibility for evenings and weekends and comes with a benefits package including health and wellness benefits, 401k plan, and paid time off.

Qualifications

• 2+ years of retail experience in a customer-focused environment.
• Leadership experience preferred.
• Full-time availability required, flexible schedule for evenings, weekends, and holidays as needed.
• Strong written and verbal communication skills.
• Ability to react under pressure and maintain composure.

Responsibilities

• Provide exceptional service to pet parents while achieving targeted results.
• Facilitate associate experience and support development.
• Manage store cleanliness and safety for pets and associates.
• Delegate daily tasks and validate their completion.
• Promote store events and marketing initiatives.

Skills

Retail experience

Leadership

Computer applications

Communication

Organizational skills

Job description

PetSmart in Alvin, Texas is looking for a Retail Customer Service Lead to provide exceptional service to pet parents while managing store operations. This role involves leadership, training, and promoting a positive store culture.

The ideal candidate will have 2+ years of retail experience and strong communication skills. This position requires flexibility for evenings and weekends and comes with a benefits package including health and wellness benefits, 401k plan, and paid time off.