Retail Experience Lead: Pet Care & Customer Service

PetSmart Store Support Group, Inc.; Gilroy (CA); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Paid Weekly

Health & Wellness Benefits

401k Plan with company match

Paid Time off for full-time associates

Associate discounts

Tuition Assistance

Career pathing

Development opportunities

Job summary

PetSmart’s Experience Lead (Retail Customer Service Lead) provides exceptional pet parent service while upholding the company’s vision, mission, values, and strategy. This role drives the pet parent experience strategies through loyalty and promotions, and pet parent interaction throughout the store while achieving targeted results.

This position has shared responsibility for overseeing safety of people and pets, store cleanliness, merchandising and associate engagement, with a strong emphasis

Qualifications

• 2+ years of retail experience in a customer-focused environment.
• Leadership experience preferred.
• Full-time availability required, flexibility in schedule, able to work evenings, weekends, and holidays as needed.
• Proficiency in computer applications.
• Strong written and verbal communication skills.
• Ability to react under pressure and maintain composure.
• Strong organizational skills and attention to detail.

Responsibilities

• Facilitates the associate experience and supports associate development.
• Supports Services businesses as needed when the Experience Leader is not available.
• Delegate and validate completion of daily tasks; lead as Leader on Duty.
• Address and administer associate complaints and grievances.
• Recognizes and celebrates associates driving overall engagement.

Skills

Customer service

Leadership

Communication

Organization

Adaptability

Computer applications

Tools

Computer applications

Job description

PetSmart’s Experience Lead (Retail Customer Service Lead) provides exceptional pet parent service while upholding the company’s vision, mission, values, and strategy. This role drives the pet parent experience strategies through loyalty and promotions, and pet parent interaction throughout the store while achieving targeted results.

This position has shared responsibility for overseeing safety of people and pets, store cleanliness, merchandising and associate engagement, with a strong emphasis