Retail Experience Lead - Customer Service & Training

The TJX Companies, Inc.; Mequon (WI); On-site; USD 20,000 - 21,000; Part time

Benefits offered by this job

Associate discount

401(k) contributions

Health, dental, vision benefits

Life insurance

Job summary

The TJX Companies, Inc. in Mequon, WI is hiring a frontline associate to promote a highly satisfied customer experience and assist with training across store operations. You’ll help drive loyalty, handle cash, and coordinate coverage on the sales floor with a focus on policy adherence and customer service.

The role requires flexible scheduling (evenings/weekends), teamwork, and excellent interpersonal skills. A competitive salary and benefits package are provided by TJX.

Qualifications

• High School graduate or equivalent preferred.
• Flexible schedule including evenings and weekends.
• Able to work as a team member.
• Excellent interpersonal skills.
• Exceptional customer service skills.
• Able to lift heavy merchandise with/without accommodations.
• Able to train and provide direction to others.
• Able to run a register and handle money.
• Must handle confidential information discreetly.

Responsibilities

• Promotes a “Highly Satisfied” customer experience.
• Drives customer loyalty through programs and initiatives.
• Addresses customer concerns and issues promptly.
• Updates Associates on customer feedback, goals, and initiatives.
• Trains and mentors Associates on Policies and Procedures.
• Provides recognition and feedback on cashier performance.
• Maintains cash controls including change fund.
• Adheres to labor laws and meal/break policies.
• Assigns registers and coordinates breaks for frontline coverage.
• Audits and approves paperwork; maintains frontline standards.
• Monitors frontline equipment and reports issues.
• Executes and adheres to Company directives.
• Upholds merchandising standards within the queue-line.
• Follows all operational, merchandise, and loss-prevention policies.
• Handles damages and mark out of stock properly.
• Promotes a safe environment and reports hazards.

Skills

Interpersonal skills

Customer service

Teamwork

Cash handling

Register operation

Discretion with confidential info

Education

High school diploma or equivalent

Job description

The TJX Companies, Inc. in Mequon, WI is hiring a frontline associate to promote a highly satisfied customer experience and assist with training across store operations. You’ll help drive loyalty, handle cash, and coordinate coverage on the sales floor with a focus on policy adherence and customer service.

The role requires flexible scheduling (evenings/weekends), teamwork, and excellent interpersonal skills. A competitive salary and benefits package are provided by TJX.