Retail Experience Lead: Customer Growth & Team Coaching

Best Buy; Florence (KY); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Competitive pay

Employee discount

Growth opportunities

Job summary

Best Buy in Florence, KY is seeking a Retail Experience Supervisor to lead a team and create outstanding customer experiences. You’ll focus on developing employees, managing performance, and driving store results.

You’ll guide daily operations, align local goals with company targets, and collaborate with colleagues to deliver engaging service. The role requires flexible scheduling including evenings, weekends and holidays. We offer competitive pay, employee discounts and growth opportunities.

Qualifications

• 1 year of leadership experience or 6 months as Best Buy shift lead.
• Experience in sales, customer service or related fields.
• Ability to work effectively as part of a team.
• Ability to work a flexible schedule including holidays, nights and weekends.

Responsibilities

• Maintain positive customer and employee experiences.
• Drive localized customer and employee insights and share trends with store leaders.
• Provide positive experiences, skill development and performance management.
• Lead efforts to maximize positive results or course-correct when needed.

Skills

Leadership

Sales

Customer service

Teamwork

Flexible schedule

Job description

Best Buy in Florence, KY is seeking a Retail Experience Supervisor to lead a team and create outstanding customer experiences. You’ll focus on developing employees, managing performance, and driving store results.

You’ll guide daily operations, align local goals with company targets, and collaborate with colleagues to deliver engaging service. The role requires flexible scheduling including evenings, weekends and holidays. We offer competitive pay, employee discounts and growth opportunities.