Retail Experience Lead: Customer Growth & Team

Nike Inc; Orlando, Northern (FL, KY); Hybrid; USD 36,000 - 54,000; Full time

Benefits offered by this job

Discounts for employee and family (up

401(k) with employer matching

Health Savings Accounts and Flexible

Employee Stock Purchase Plan

Tuition Reimbursement

Access to wellness programs

Employee Assistance Program

Job summary

Nike Retail Supervisor in Orlando oversees high-volume, fast-paced customer service in a Nike store environment. You will lead a team to deliver the best consumer experience, drive sales, and ensure visual standards align with Nike’s brand.

The role requires 1 year of retail experience, 18+ years old, and flexibility to work nights and weekends. You will train on new products and tech while maintaining store operations and team morale.

Qualifications

• 1 year of retail or consumer service experience.
• Must be at least 18 years old.
• Flexibility to work nights, weekends and holidays based on store needs.
• Ability to learn and train on the latest products and technologies.
• Physical requirements include standing for extended periods.

Responsibilities

• Be enthusiastic and knowledgeable about Nike products and services to support customer needs.
• Lead by example and deliver service in line with Nike’s Service Principles.
• Make customers feel welcome and exceed their expectations at every step.
• Operate a cash register, stock products, and build visual displays.
• Support store events and work with teammates to meet store goals.

Skills

Retail experience

Customer service

Team leadership

Flexibility to work nights/weekends

Education

High School Diploma or equivalent

Tools

POS system

Job description

Nike Retail Supervisor in Orlando oversees high-volume, fast-paced customer service in a Nike store environment. You will lead a team to deliver the best consumer experience, drive sales, and ensure visual standards align with Nike’s brand.

The role requires 1 year of retail experience, 18+ years old, and flexibility to work nights and weekends. You will train on new products and tech while maintaining store operations and team morale.