Retail Experience Lead

Best Buy; Rockford (IL); On-site; USD 52,000 - 66,000; Full time

Benefits offered by this job

Competitive pay

Great employee discount

Financial savings and retirement

Well-being and mental health support

Job summary

Best Buy in Rockford, IL seeks a Retail Experience Supervisor to lead a team in delivering outstanding customer moments and strong store performance. You will coach and develop staff while aligning daily operations with company goals and local trends.

You will focus on positive employee experiences, skill development, and performance management, guiding the store toward growth and improved results through effective leadership and collaboration with other store leaders.

Qualifications

• 1 year of leadership experience OR 6 months of experience as a Best Buy shift lead.
• Previous experience in sales, customer service or related fields.
• Ability to work successfully as part of a team.
• Ability to work a flexible schedule, including holidays, nights and weekends.
• One year of consumer electronics industry experience.
• Prior experience setting retail sales goals.

Responsibilities

• Maintain positive customer and employee experiences
• Drive localized customer and employee experiences and share trends with other store leaders
• Provide positive experiences, skill development and performance management
• Lead efforts to maximize positive results or course-correct when needed

Skills

Leadership

Sales experience

Customer service

Teamwork

Flexible schedule

Job description

Best Buy in Rockford, IL seeks a Retail Experience Supervisor to lead a team in delivering outstanding customer moments and strong store performance. You will coach and develop staff while aligning daily operations with company goals and local trends.

You will focus on positive employee experiences, skill development, and performance management, guiding the store toward growth and improved results through effective leadership and collaboration with other store leaders.