Customer Experience Specialist

Glossier, Inc.; Philadelphia (Philadelphia County); On-site; USD 25,000 - 30,000; Full time

Job summary

Glossier in Philadelphia is seeking an Editor to ensure a seamless customer experience through product presentation, packaging, and care. You will collaborate with the store team to deliver cohesive touchpoints from browsing to returns.

As a hands-on team player, you will support front- and back‑of‑house operations, lead product demonstrations, and engage guests during events, upholding Glossier’s values of hospitality, curiosity, and inclusivity.

Qualifications

• Passion for creating memorable experiences through meaningful personal interactions.
• An effective collaborator in nature, driven by the power of teamwork.
• Positive, willing to learn and grow in fast-paced environments.
• Highly adaptable with an impeccable ability to multitask.
• An advocate for all members of our community, promoting inclusion and belonging - always.
• Demonstrated ability to show empathy and understanding while still driving action.
• Driven by operational excellence, understanding the logistics of a retail operation for a memorable customer experience.
• Desire and willingness to roll up your sleeves and jump in when necessary.
• Ability to work a flexible schedule, including evenings, weekends, and holidays.
• Prior experience with POS or inventory management systems a plus.
• Demonstrated ability to drive sales without compromising a hospitality mindset.
• 2+ years of experience in a fast-paced retail or hospitality environment a plus.

Responsibilities

• Embody Glossier’s core values in customer interactions.
• Model and coach customer experience principles for memorable in-store experiences.
• Become an expert on the product portfolio to offer informed recommendations.
• Lead product engagement with demonstrations and routine building for customers.
• Lead meaningful customer interactions during in-store events and activations.
• Focus on selling behaviors to meet business objectives and KPIs.
• Develop relationships with new and repeat customers through proactive engagement.
• Master customer service expectations and support store leadership.
• Monitor customer feedback and share insights with key stakeholders.
• Become a brand ambassador across the Glossier brand and experiences.

Skills

Passion for customer experiences

Collaborator

Positive attitude

Adaptability

Inclusion advocate

Empathy in action

Operational retail excellence

Hands-on learner

Flexible schedule

POS / Inventory experience

Sales with hospitality

2+ years retail/hospitality

Job description

Glossier in Philadelphia is seeking an Editor to ensure a seamless customer experience through product presentation, packaging, and care. You will collaborate with the store team to deliver cohesive touchpoints from browsing to returns.

As a hands-on team player, you will support front- and back‑of‑house operations, lead product demonstrations, and engage guests during events, upholding Glossier’s values of hospitality, curiosity, and inclusivity.