Retail Events Supervisor

Charlotte Hornets; Charlotte (NC); On-site; USD 55,000 - 75,000; Part time

Job summary

An entertainment organization in Charlotte seeks a Retail Events Supervisor to manage retail operations during concerts and special events. The role demands strong leadership and organizational skills, with obligations including training staff and maintaining merchandise setups. Ideal candidates should have 2-3 years in retail management and be proficient with point-of-sale systems. This is a part-time position offering a flexible schedule.

Qualifications

• Minimum of 2-3 years of experience in retail management or event operations.
• Strong organizational skills to manage multiple events.
• Excellent communication and leadership abilities.

Responsibilities

• Oversee retail operations during concerts and events.
• Manage and train retail staff up to 60+ team members.
• Prepare event sales reports for Finance.

Skills

Event operations management

Team leadership

Guest service

Point-of-sale system proficiency

Multitasking

Tools

Atvenu

Job description

Retail Events Supervisor

Charlotte Hornets

Location: Charlotte, NC | Compensation: $55,000.00 - $75,000.00

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Overview

The Retail Events Supervisor is responsible for overseeing commission-based retail operations during concerts and special events at Spectrum Center and its kiosk locations. Reporting directly to the Director of Retail, this role plays a critical part in driving merchandise sales, ensuring operational excellence, and delivering a top-tier guest experience. The ideal candidate is organized, detail-oriented, and thrives in a fast-paced, event-driven environment.

Essential Duties and Responsibilities

• Collaborate with touring production staff to ensure all products are accurately set up in the Atvenu system.
• Manage consignment operations for concerts and events, including event settlements with third-party representatives.
• Coordinate with Spectrum Center staff to identify and prepare display locations per production and venue specifications.
• Maintain a clean, organized, and well-stocked concert merchandise room, ensuring readiness for all events.
• Develop and distribute customized Merchandise Set-Up Plans for each event.
• Train event retail staff on proper Atvenu POS system use and cash-handling procedures.
• Supervise retail event staff ranging from 1 to 60+ team members per event, ensuring efficiency and professionalism.
• Partner with the Senior Manager of Marketing to support retail-focused social media content and promotions.
• Complete and submit event and concert sales reports for the Director of Retail and the Hornets Sports & Entertainment Finance team.
• Foster a guest-first culture, training and empowering staff to provide exceptional service in line with Hornets Sports & Entertainment standards.
• Enforce all employee dress code, attendance, and conduct standards during events.
• Perform other duties as assigned by manager.

Required Skills, Experience, and Abilities

• Minimum of 2-3 years of experience in retail management, event operations, or merchandising.
• Prior supervisory experience in a fast-paced, event-based, or entertainment venue setting strongly preferred.
• Proficiency with point-of-sale systems; experience with Atvenu preferred.
• Strong organizational and multitasking skills, with the ability to manage multiple events simultaneously.
• Excellent communication and leadership skills with a demonstrated ability to motivate and manage large teams.
• Proven ability to provide outstanding guest service and maintain composure under pressure.
• Must be available to work a flexible schedule, including nights, weekends, and holidays, based on the event calendar.
• Ability to lift up to 30 pounds and stand for extended periods.

Additional Information

This is a part-time position. HSE is dedicated to creating and upholding a welcoming environment that celebrates diversity.

Equal Opportunity Employer

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. All requests for medical or religious accommodations to perform the stated job duties will be considered.

Equal Opportunity Employer.

The employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.