Retail- Events Coordinator

The Michael's Companies; Massapequa (NY); On-site; USD 60,000 - 80,000; Part time

Job summary

An established industry player is seeking a Retail Events Coordinator to create memorable in-store experiences. This part-time role involves planning and managing events, ensuring customer satisfaction, and providing exceptional service. Ideal candidates will possess strong organizational and communication skills, along with a passion for engaging with customers of all ages. Join a dynamic team committed to fostering creativity and joy in a vibrant retail environment. If you thrive in a fast-paced setting and enjoy working with children, this opportunity is perfect for you!

Benefits

Health Insurance

Paid Time Off

Tuition Assistance

Employee Discounts

Qualifications

• Energetic personality with experience in customer service and event coordination.
• Strong communication and organizational skills are essential.

Responsibilities

• Plan and coordinate in-store events, ensuring a fun experience for guests.
• Assist customers with shopping and provide excellent service at checkout.

Skills

Customer Service

Event Coordination

Communication Skills

Organizational Skills

Creative Problem-Solving

Education

High School Diploma

Job description

Retail- Events Coordinator

Apply at our Massapequa location (5500 Sunrise Hwy). This part-time position was posted 3 days ago (Job Requisition ID: R00283329) at Store - LI-MASSAPEQUA, NY.

Job Overview: Plan, coordinate, and facilitate in-store events, including kids' birthday parties, to create a fun, engaging, and stress-free experience for guests. Provide excellent customer service by assisting shoppers and ensuring a smooth checkout process. Complete operational tasks such as truck unloading, merchandising, and store recovery to uphold our Brand Promises.

Responsibilities:

1. Event Coordination:
   • Manage multiple events simultaneously, including children’s birthday parties and craft classes.
   • Create a fun and creative environment for clients of all ages.
   • Demonstrate craft projects, perform face painting, and coordinate party add-ons like goody bags and balloons.
   • Communicate effectively with clients and team members regarding event details.
   • Handle administrative tasks such as emails, calls, and paperwork.
   • Adapt plans based on client feedback and develop backup/emergency plans to ensure client satisfaction.
   • Maintain cleanliness and safety standards before, during, and after events.
2. Customer Experience:
   • Assist customers with shopping, locating products, and providing solutions.
   • Ensure quick and friendly checkout experiences.
   • Promote and enroll customers in Rewards programs and Private Label Credit Cards.
   • Educate customers about Voice of Customer (VOC) surveys.
   • Support Omni-channel processes like BOPIS and SFS.
   • Participate in truck unloading, stocking, planogram setup, merchandise recovery, and store maintenance.
   • Support shrink and safety initiatives, adhere to SOPs and company policies.
   • Interact positively with customers and team members, promoting a respectful environment.
   • Cross-train in Custom Framing sales and production.
   • Participate in store cleanliness activities.
3. Other duties as assigned.

Preferred Skills and Experience:

• Energetic, enthusiastic personality.
• Ability to handle stress and interact effectively with guests and co-workers of all ages.
• Excellent people skills and experience working with children and children’s events.
• Strong communication, organizational, interpersonal, and creative problem-solving skills.
• Retail and/or customer service experience required.

Physical and Work Environment Requirements:

• Ability to stand for long periods, move throughout the store, and perform physical tasks like lifting and reaching.
• Work may involve outdoor activities, working in climate-controlled or non-controlled environments, and using equipment like ladders.
• Work hours include nights, weekends, and early mornings.

Legal and Compensation: Applicants must meet legal requirements. The pay range is $16.50 - $19.40 per hour.

About Michaels:

Our purpose is to fuel the joy of creativity. As North America's leading creative destination, we operate over 1,300 stores across the US and Canada, plus online. We offer comprehensive benefits, including health insurance, paid time off, tuition assistance, employee discounts, and more. For details, visit mikbenefits.com.

Michaels is an Equal Opportunity Employer committed to inclusion and providing reasonable accommodations for qualified individuals with disabilities. Contact Customer Care at 1-800-642-4235 if needed.