Retail Event Specialist — Fan Experience & Game Ops

Fanatics; Houston (TX); On-site; USD 17,000 - 22,000; Full time

Job summary

Fanatics is seeking a Retail Associate to deliver exceptional fan experiences across our licensed sports merchandise. You will greet fans, make recommendations, and ensure a top‑notch shopping environment while supporting in‑venue operations during home games and events.

You will process sales transactions with the Fanatics POS, maintain professional appearance, and collaborate with teammates to uphold brand standards. Flexible availability and strong communication are essential.

Qualifications

• Must be at least 18 years of age.
• Previous retail, customer service, or hospitality experience preferred.
• Ability to work a flexible schedule, including evenings, weekends, holidays, home games, and special events.
• Reliable attendance and punctuality.
• Strong communication, interpersonal, and teamwork skills.
• Ability to stand, walk, bend, and move throughout scheduled shifts, as well as lift, carry, and move merchandise weighing up to 25 pounds.

Responsibilities

• Greet fans and ask questions to help make their shopping experience an enjoyable one.
• Process sales transactions via the Fanatics POS System.
• Maintain the highest standards of professionalism and customer service to ensure the Fanatics Brand and Team/League are always positively represented.
• Perform additional responsibilities as directed by the management team.

Skills

Customer service

Communication

Teamwork

Flexibility

Attendance

Physical stamina

Education

High school diploma

Tools

POS System

Job description

Fanatics is seeking a Retail Associate to deliver exceptional fan experiences across our licensed sports merchandise. You will greet fans, make recommendations, and ensure a top‑notch shopping environment while supporting in‑venue operations during home games and events.

You will process sales transactions with the Fanatics POS, maintain professional appearance, and collaborate with teammates to uphold brand standards. Flexible availability and strong communication are essential.