Retail Environment & Customer Experience Associate

Michaels; State College (Centre County); On-site; USD 17,000 - 21,000; Full time

Benefits offered by this job

Employee discounts

Benefits package

Job summary

Michaels in State College, PA is seeking a team member to help maintain the store’s cleanliness and overall appearance while delivering friendly customer service. You will assist shoppers, stock shelves, and participate in checkout with proper cash handling.

Key duties include cleaning assigned areas, supporting omni-channel processes (BOPIS, SFS), and following SOPs to ensure a safe, inviting shopping environment. Night, weekend, and early-morning availability may be required.

Qualifications

• Preferred Type of experience the job requires: Retail and/or cleaning experience preferred.

Responsibilities

• Maintain store cleanliness and recovery standards to deliver Brand Promises.
• Provide a fast and friendly checkout experience; execute cash handling to standards.
• Engage customers on benefits of Rewards program and Private Label Credit Cards and complete enrollments.
• Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship from Store (SFS).
• Participate in truck unload, stocking and planogram (POGs) processes.
• Support shrink and safety programs; adhere to SOPs and company policies.

Skills

Retail experience

Cleaning experience

Customer service

Job description

Michaels in State College, PA is seeking a team member to help maintain the store’s cleanliness and overall appearance while delivering friendly customer service. You will assist shoppers, stock shelves, and participate in checkout with proper cash handling.

Key duties include cleaning assigned areas, supporting omni-channel processes (BOPIS, SFS), and following SOPs to ensure a safe, inviting shopping environment. Night, weekend, and early-morning availability may be required.