Retail Donor Services & Inventory Associate

Goodwill-Industries; Griffith (IN); On-site; USD 19,000 - 23,000; Full time

Job summary

Goodwill-Industries in Griffith, IN is seeking a team-oriented associate to efficiently receive, sort, price, tag, and stock donated items for sale. The role reports to the Store Manager and supports a fast-paced retail environment.

You will greet donors, handle transactions at the POS, maintain accurate counts, and contribute to continuous process improvements through Kaizen practices. This position emphasizes safety, teamwork, and a friendly, customer-first approach to empower the community.

Qualifications

• Excellent customer service skills with the ability to engage positively with donors and create a welcoming experience.
• Friendly and approachable demeanor, demonstrating patience and professionalism in all interactions.
• Strong attention to detail when sorting, inspecting, and pricing donated items to ensure quality and compliance.
• Ability to quickly learn and apply donation policies, including identifying acceptable and non-acceptable items.
• Basic understanding of safety protocols and proper lifting techniques to prevent injuries.
• Strong teamwork and communication skills to collaborate effectively with colleagues and supervisors.

Responsibilities

• Greet customers warmly and assist donors to ensure a positive shopping experience.
• Track and manage inventory levels, restock merchandise, and report discrepancies.
• Process donations at the point of sale and maintain accuracy in transactions.
• Maintain organized stockroom and back-end areas for efficient operations.
• Support store operations and Kaizen-inspired process improvements.
• Perform other duties as assigned by the supervisor.

Skills

Customer service

Attention to detail

Teamwork

Safety awareness

Cash handling

Communication

Tools

POS system

Job description

Goodwill-Industries in Griffith, IN is seeking a team-oriented associate to efficiently receive, sort, price, tag, and stock donated items for sale. The role reports to the Store Manager and supports a fast-paced retail environment.

You will greet donors, handle transactions at the POS, maintain accurate counts, and contribute to continuous process improvements through Kaizen practices. This position emphasizes safety, teamwork, and a friendly, customer-first approach to empower the community.