Retail Donor Relations Coordinator

Jimmy Jazz; Austin (TX); Hybrid; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical, dental, and vision plans

Disability insurance

403b retirement plan with match

Telemedicine for physical and mental健康

Paid time off including holidays

On-site gym and wellness facilities

Job summary

The Central Texas Food Bank is seeking a dynamic Retail Food Coordinator in our Food Sourcing Department. You will develop and maintain relationships with grocery donors to ensure a steady flow of nutritious donated foods and non-food items, reporting to the Food Sourcing Manager.

You will spend significant time out of the office visiting donors, onboarding new locations to the food rescue program, coordinating pickups, and providing donor communications.

Qualifications

• High school diploma or equivalent.
• Good judgement and discretion.
• A valid government-issued Driver’s License and proof of auto liability insurance.
• Strong computer skills including MS Office and ability to learn internal software.
• Strong organizational skills and ability to manage multiple projects in a fast-paced environment.
• Experience working with food retailers or within the food industry.
• Excellent customer service and communication skills.
• Desire to minimize food waste and end hunger.
• Ability to work independently with minimal supervision.
• Strong problem solving skills.

Responsibilities

• Establish and maintain long-term relationships with grocery donors to ensure a consistent flow of nutritious donated food and non-food items.
• Maintain cooperative relationships with Transportation and Warehouse staff.
• Act as an advocate in the reduction of food waste by educating key partners of the impact of eliminating hunger.
• Onboard new grocery retail store locations to the food rescue program as needed.
• Field all calls from grocery retail donors and provide excellent customer service; answer questions about their donation program, troubleshoot issues or concerns, and coordinate pickups as needed.
• Maintain timely and appropriate donor recognition communications.
• Maintain accurate and timely donation spreadsheets and provide reports as required. Provide monthly KPI data and other monthly or quarterly reports.
• Setup donors and item numbers in CERES & other databases as needed.
• Visit retail donors within 21 county service area.
• Travel extensively, approximately 75%, within our 21 county service.
• Assist in the preparation of reports, data gathering, and completion of goals, metrics and deadlines.
• Commit to supporting CTFB’s mission, vision, values, and culture.
• Perform additional duties as necessary and/or requested

Skills

Donor relationship management

Customer service

Communication

Problem solving

Organization

Independent work

Attention to detail

Bilingual English/Spanish

Driver's license

Education

High school diploma

Bachelor's degree in business/operations/supply chain or equivalent

Tools

CERES database

CRM software

MS Office

Job description

The Central Texas Food Bank is seeking a dynamic Retail Food Coordinator in our Food Sourcing Department. You will develop and maintain relationships with grocery donors to ensure a steady flow of nutritious donated foods and non-food items, reporting to the Food Sourcing Manager.

You will spend significant time out of the office visiting donors, onboarding new locations to the food rescue program, coordinating pickups, and providing donor communications.