Food Industry Retail Coordinator

Jimmy Jazz; Austin (TX); Hybrid; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical, dental, and vision plans

Disability insurance

403b retirement plan with match

Telemedicine for physical and mental健康

Paid time off including holidays

On-site gym and wellness facilities

Job summary

The Central Texas Food Bank is seeking a dynamic Retail Food Coordinator in our Food Sourcing Department. You will develop and maintain relationships with grocery donors to ensure a steady flow of nutritious donated foods and non-food items, reporting to the Food Sourcing Manager.

You will spend significant time out of the office visiting donors, onboarding new locations to the food rescue program, coordinating pickups, and providing donor communications.

Qualifications

• High school diploma or equivalent.
• Good judgement and discretion.
• A valid government-issued Driver’s License and proof of auto liability insurance.
• Strong computer skills including MS Office and ability to learn internal software.
• Strong organizational skills and ability to manage multiple projects in a fast-paced environment.
• Experience working with food retailers or within the food industry.
• Excellent customer service and communication skills.
• Desire to minimize food waste and end hunger.
• Ability to work independently with minimal supervision.
• Strong problem solving skills.

Responsibilities

• Establish and maintain long-term relationships with grocery donors to ensure a consistent flow of nutritious donated food and non-food items.
• Maintain cooperative relationships with Transportation and Warehouse staff.
• Act as an advocate in the reduction of food waste by educating key partners of the impact of eliminating hunger.
• Onboard new grocery retail store locations to the food rescue program as needed.
• Field all calls from grocery retail donors and provide excellent customer service; answer questions about their donation program, troubleshoot issues or concerns, and coordinate pickups as needed.
• Maintain timely and appropriate donor recognition communications.
• Maintain accurate and timely donation spreadsheets and provide reports as required. Provide monthly KPI data and other monthly or quarterly reports.
• Setup donors and item numbers in CERES & other databases as needed.
• Visit retail donors within 21 county service area.
• Travel extensively, approximately 75%, within our 21 county service.
• Assist in the preparation of reports, data gathering, and completion of goals, metrics and deadlines.
• Commit to supporting CTFB’s mission, vision, values, and culture.
• Perform additional duties as necessary and/or requested

Skills

Donor relationship management

Customer service

Communication

Problem solving

Organization

Independent work

Attention to detail

Bilingual English/Spanish

Driver's license

Education

High school diploma

Bachelor's degree in business/operations/supply chain or equivalent

Tools

CERES database

CRM software

MS Office

Job description

• Location 6500 Metropolis Dr,Austin, TX, 78744-3123,United States
• Employee Type Full Time
• Required Degree High school
• Travel 50%
• Manage Others No

About Central Texas Food Bank

Central Texas Food Bank (CTFB) is a member of the Feeding America network and the leading domestic hunger relief organization serving 21 Counties throughout Central Texas with a facility based in Austin. With a focus on strengthening the food system and addressing the root causes of hunger and poverty, the CTFB is launching an industry-leading strategy. The Food Bank is therefore poised for innovative and thoughtful growth, which means we’re looking for talented and dedicated team members to help execute our refreshed vision for Central Texas - the food bank is looking for you! We offer a diverse and inclusive workplace, professional development opportunities, and a culture of service. Join us as we chart our course with our core values, Compassion, Honesty, Accountability, Respect and Teamwork.

Position Overview

The Central Texas Food Bank is looking for a dynamic Retail Food Coordinator in our Food Sourcing Department. This role will focus on developing and maintaining relationships with food donors to ensure eatable foods are available for the food bank. Reporting to the Food Sourcing Manager within the Food Sourcing Department, this position will spend significant time out of the office to visit with donors to ensure they have a thorough understanding of established donation processes while also targeting efforts towards the expansion of food donors.

Requirements

Your Qualifications

• High School Diploma or equivalent
• Proven demonstration of good judgement and discretion
• A valid government-issued Driver’s License and proof of auto liability insurance
• Strong computer skills including Microsoft Office, Word, Excel, Outlook, PowerPoint, internet applications in a Windows environment, and ability to learn internal software and applications
• Strong organizational skills, including ability to manage and prioritize multiple projects and tasks simultaneously in a high-energy, fast-paced environment
• Experience working with food retailers or within food industry
• Excellent customer service skills
• Desire to minimize food waste and end hunger
• Ability to work independently with minimal supervision
• Strong problem solving skills
• Excellent written, interpersonal, and verbal communication skills

Your Responsibilities

• Establish and maintain long-term, productive relationships with grocery retail donors at the store and regional management levels to ensure a consistent flow of nutritious donated food and non-food items.
• Maintain strong, cooperative relationships with the food bank’s Transportation and Warehouse staff, including CTFB Drivers
• Act as an advocate in the reduction of food waste by educating key partners of the impact of eliminating hunger.
• Onboard new grocery retail store locations to the food rescue program as needed.
• Field all calls from grocery retail donors and provide excellent customer service; answer questions about their donation program, troubleshoot issues or concerns, and coordinate pickups as needed.
• Maintain timely and appropriate donor recognition communications.
• Maintain accurate and timely donation spreadsheets and provides reports as required. Provide monthly key performance indicator (KPI) data and other monthly or quarterly reports.
• Setup donors and item numbers in CERES & other databases as needed.
• Visit retail donors within 21 county service area.
• Travel extensively, approximately 75%, within our 21 county service.
• Assist in the preparation of reports, data gathering, and completion of goals, metrics and deadlines.
• Commit to supporting CTFB’s mission, vision, values, and culture
• Perform additional duties as necessary and/or requested

Preferred qualifications

• Bachelor's degree in business, operations, supply chain management, other related field, or equivalent experience
• Experience working in the retail or manufacturing food industry
• Knowledge of warehousing procedures
• Bi-lingual in English and Spanish
• Experience using CRM to manage donor partnerships

Summary

Working Conditions

• Hours of Operation: Monday - Friday 8:00 a.m. - 5:00 p.m. and other times as needed
• Environment: This position is required to work a hybrid schedule and be available for important meetings, events, and distributions across the 21 counties CTFB serves, 40 hours a week.
• Travel: CTFB serves 21 counties in central Texas and often requires same-day travel between counties, using a personal vehicle, CTFB passenger fleet and possibly occasional out-of-town travel for meetings, special events, or meetings for some positions.

We are committed to service, above all else, in our community and for our team members. With our commitment to the health and wellness of our team members, we provide a full benefits package to include the following:

• Medical, dental, and vision plans,
• company paid short and long term disability insurance plus employee life insurance,
• 403b retirement plan plus up to 5% matching contribution after one year of service,
• telemedicine for physical and mental health,
• employee assistance program,
• paid time off including paid holidays,
• outdoor seating area with a garden view, and an
• on-site gym with a shower.