Volunteer Engagement Coordinator

Jimmy Jazz; Austin (TX); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical, dental, and vision plans

403b retirement plan

Paid time off

Employee assistance program

Telemedicine for health

Job summary

Central Texas Food Bank is seeking a Volunteer Engagement Coordinator to serve as the public face of the volunteer experience. You will check volunteers in, provide orientation, schedule groups, and answer inquiries across channels.

Responsibilities include data management, program development, outreach, and supporting other departments with volunteer initiatives. A strong service ethic and community focus are essential.

Qualifications

• High school diploma or equivalent required.
• 1+ year experience with volunteers or customer service.
• Strong written and oral communication skills, plus public speaking ability.
• Proficiency in Microsoft Office (Word/Excel).
• Ability to manage multiple projects with attention to detail.

Responsibilities

• Schedule a high volume of volunteers each month using VolunteerHub.
• Provide excellent customer service to the public via phone, email, and walk-ins.
• Track volunteer data in Raiser’s Edge NXT and VolunteerHub, generate reports.
• Oversee volunteer programs including recruitment, scheduling, training and events.
• Backup receptionist duties and assist with donor relations and donations.

Skills

High school diploma

Volunteer/customer service

Written and verbal communication

Microsoft Word and Excel

Public speaking

Independent and collaborative work

Education

High school diploma or equivalent

Tools

VolunteerHub

Raiser’s Edge NXT

Job description

• Location 6500 Metropolis Dr.,Austin, TX, 78744,United States
• Employee Type Full Time
• Required Degree High school
• Manage Others No

About Central Texas Food Bank

The Central Texas Food Bank (CTFB) is the largest hunger-relief organization in Central Texas and a proud member of the Feeding America network. From its headquarters in Austin, CTFB serves a 21-county region on a mission to increase food access by providing nutritious food, leading hunger and poverty advocacy efforts, and transforming lives through programs, education, and innovative solutions. Through a combination of direct service programs and a network of approximately 250 nonprofit community partners, CTFB supports over 612,000 food-insecure individuals annually. We offer a collaborative and community-focused culture that values Service, Integrity, Dignity, Collaboration and Innovation.

Position Overview

Reporting to the Volunteer Engagement Manager, this position is one of three Volunteer Engagement Coordinators serving as a public face of the Food Bank’s volunteer and visitor experience. Th e Volunteer Engagement Coordinator works at the volunteer reception desk, checking volunteers in and out and providing orientation at the beginning of volunteer shifts. This position also schedules individual volunteers and volunteer groups, answers inquiries about volunteer programs, and fields a high volume of phone calls, emails, online form requests and walk‑ins from members of the public, providing the highest level of customer service. Additional responsibilities include management of volunteer programs, strategic community outreach, volunteer recruitment and program development to support other departments within the Food Bank, and volunteer data management, administration and reporting.

Relationships

This position is responsible for building and managing strong working relationships with both internal and external partners, including volunteers, partner agencies and all Food Bank teams. This position serves as a public face of the Food Bank’s volunteer and visitor experience.

Your Responsibilities

• Schedule a high volume of volunteers each month using VolunteerHub software, ensuring accurate scheduling and confirmation of individuals and groups.
• Provide excellent and timely customer service to a high volume of phone calls, emails, online form requests, and walk‑ins from the public.
• Track and maintain volunteer data in Raiser’s Edge NXT and VolunteerHub systems and create/distribute regular reports on incoming volunteers to other Food Bank departments.
• Oversee specific volunteer programs assigned, including recruitment, scheduling, training, communications, benchmarking, evaluation, and overall volunteer experience.
• Provide backup coverage for the receptionist, including answering the main switchboard, facilitating visitor arrangements, and handling mail, deliveries, and donations.
• Fundraise by presenting opportunities to contribute to ongoing Food Bank campaigns to on‑site volunteers.
• Perform additional duties as necessary and/or requested.

Y our Qualifications

• High school diploma or equivalent
• 1+ years of experience working with volunteers or in a customer service–focused role
• Strong written, oral, and interpersonal communication skills, including email, phone, and public speaking
• Ability to prioritize and manage multiple projects and a high volume of administrative requests (phone, email, tickets, walk‑ins) with attention to detail and accuracy
• Availability to work the following schedule: Tuesday–Saturday 8 a.m.–5 p.m., with occasional flexibility for volunteer shift changes and special events.
• Proficiency in Microsoft Office Suite, with strong skills in Word and Excel
• Ability to work independently and collaboratively with staff and volunteers from a wide variety of backgrounds
• Good judgment, discretion, and strong ethical character, with the ability to preserve donor and volunteer confidentiality and anonymity as requested
• Fast learner with creative problem‑solving skills and motivation to see a high return on investment in your work
• Enthusiasm for creating a welcoming, meaningful, and mission‑driven volunteer experience
• Belief in CTFB’s mission, vision, values, and culture; commitment to service above all else
• Commitment to diversity, equity, and inclusion; willingness and desire to work with people from diverse ethnic, socioeconomic, and religious background

Preferred Qualifications

Working Conditions

Hours of Operation:

The Food Bank is open to volunteers 70 hours a week. The current schedule for this position is Monday‑Friday 8 am-5 pm, Tuesday–Saturday, 8 a.m.–5 p.m., or Monday‑Thursday 10 am-9 pm, with occasional flexibility for volunteer shift changes.

Environment:

This position requires sitting or standing for long periods of time, using computers, laptops, and other technology. This position can be hybrid but will also have times that they are needed to work in person. This position also occasionally works outside in various weather conditions such as extreme heat, cold or rain and occasionally works around machines with moving parts and moving objects. This position works closely with others and works alone.

Travel:

CTFB serves 21 counties in central Texas. This position may rarely require same-day travel between counties, using a personal vehicle or CTFB passenger fleet and possibly occasional out of town travel for meetings, special events or professional development

Summary

Comprehensive Benefits We are committed to service, above all else , in our community and for our team members . With o ur commitment to the health and wellness of our team members , we provide a full benefits package to include the following:

• Medical , dental, and vision plans,
• company paid short- and long-term disability insurance plus employee life ins urance ,
• 403b retirement plan plus up to 5% matching contribution after one year of service,
• telemedicine for physical and mental health,
• employee assistance program ,
• paid time off including paid holidays,
• outdoor seating area with a garden view, and an
• on - site gym (ATX) with a shower.

In addition, Central Texas Food Bank is designated as a Texas Mother-Friendly Workplace AND a Best Place for Working Parents. Grow your career, build your network, and develop your talents while enjoying the flexibility of a family-friendly environment .