Retail & Donations Associate — Transforming Lives Daily

Goodwill Industries of Middle Georgia and the CSRA; Dublin (GA); On-site; USD 12,398 - 17,908; Full time

Job summary

Goodwill Industries of Middle Georgia and the CSRA is seeking a Retail Store Associate to support its mission by processing donated goods and assisting customers in a fast-paced, team-driven environment. You will handle cash, help with merchandise presentation, and maintain store standards while contributing to community impact.

The role emphasizes strong work ethic, reliability, and flexible scheduling, including evenings and weekends, to meet store needs and donor expectations.

Qualifications

• High school diploma or GED preferred.
• Ability to perform basic math functions.
• Strong communication and interpersonal skills required.
• Ability to push, pull, and lift up to 50 lbs. with or without reasonable accommodations.
• Ability to work a full shift of at least 8 hours per scheduled workday.
• Flexibility to work a rotating schedule, including evenings and weekends, as assigned.

Responsibilities

• Serve as a role model and instructor in the subject of “work” for individuals receiving training or job placement assistance through Goodwill. Demonstrate a strong work ethic and passion for quality.
• Greet and assist customers with merchandise selection.
• Operate the store’s cash register in compliance with company policies and procedures.
• Close out assigned cash drawer at the end of the shift and balance cash amounts.
• Ensure excellent customer service and direct complaints to the appropriate personnel.
• Rotate merchandise from the sales floor as instructed, accurately recording rotation numbers.
• Assist in display setup and merchandise presentation on the sales floor.
• Maintain store cleanliness and organization according to company standards.
• Follow all company safety and security policies and procedures.
• Cross-train in other workstations as needed.
• Perform other duties as assigned by the manager.
• Be an instructor in the subject of “work” for individuals participating in Goodwill training or job placement programs, leading by example through a positive attitude and strong work ethic.
• Greet and assist donors, ensuring all paperwork is completed accurately.
• Pre-sort donations into appropriate categories and workstations.
• Assess the quality of merchandise and prepare acceptable items for the sales floor.
• Remove and dispose of unsellable items according to company procedures.
• Assist truck drivers with loading and unloading donation trailers.
• Accurately record production and rotation numbers.
• Maintain safety standards and ensure a secure working environment.
• Provide excellent donor relations and elevate concerns to the appropriate personnel.
• Rotate merchandise from the sales floor as required.
• Maintain cleanliness and organization of the work area in accordance with company standards.
• Cross-train in other workstations as needed.
• Perform other duties as assigned by the manager.

Skills

Basic math

Communication

Interpersonal skills

Physical strength

Flexibility

Education

High school diploma or GED preferred

Job description

Goodwill Industries of Middle Georgia and the CSRA is seeking a Retail Store Associate to support its mission by processing donated goods and assisting customers in a fast-paced, team-driven environment. You will handle cash, help with merchandise presentation, and maintain store standards while contributing to community impact.

The role emphasizes strong work ethic, reliability, and flexible scheduling, including evenings and weekends, to meet store needs and donor expectations.