Retail Distribution Center Outside Service Technician

Default Brand; Gainesville, Daytona Beach (FL, FL); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Health benefits

Dental benefits

Vision benefits

Employee discount

Life Insurance

Disability Insurance

Flexible Spending Account

401K

Paid Time Off

Job summary

Ashley Furniture is seeking an Outside Service Technician to reside in Daytona Beach, FL or Gainesville, FL. You will repair case goods, leather, and upholstery, often in customers’ homes, delivering a world-class service experience with a customer-centric mindset.

You will handle a variety of repairs, coordinate with warehouse staff, and document maintenance and recurring damages while ensuring tools, parts, and the workshop stay organized and safe.

Qualifications

• Strong attention to detail and customer-focused mindset.
• Ability to work independently and in a team.
• Experience with document management systems or logs.
• Must maintain a clean driving record and safe driving habits.
• Analytical and problem-solving skills for repairs and inspections.
• Working knowledge of Continuous Improvement concepts.
• Ability to handle multiple projects within set timeframes.
• Work well under fast-paced conditions with accuracy.
• Professional interactions with customers and coworkers.

Responsibilities

• Repairs with minimal guidance on all product types.
• Complete entry-level repairs and develop additional skills.
• Perform minor repairs on surfaces and edges of case goods and tables.
• Refinish small corners and damaged areas.
• Understand spray booth setup and usage.
• Report tool, parts, and safety needs; keep area clean.
• Inspect damaged products and assess repair feasibility.
• Collaborate with warehouse staff on touch-ups during inspection.
• Document recurring damages and follow up on resolutions.
• Assist other technicians as needed.
• Escalate repairs that cannot be completed.

Skills

Attention to detail

Independent work

Document management

Clean driving record

Analytical skills

Continuous Improvement

Multitasking

Customer service

Professional communication

Job description

Retail Distribution Center Outside Service Technician

Must reside in Daytona Beach, FL or Gainesville, FL

For over 75 years, Ashley Furniture has been the largest homefurnishingsmanufacturer, transforming homes worldwide. With our customer base continuously growing, we are expanding our reach by opening more stores to meet the increasing demand. Our dedication to quality, style, and affordability has solidified our reputation as a trusted and recognized brand worldwide.

Summary

The Outside Service Technician roleis primarily responsible for the repair of case goods, leather, and upholstery furniture. You will be completing minor furniture repairs on all types of product damage, including handling or damage that may occur with furniturepurchasedin customers’ homes. It is critical to have a customer centric mindset as your service is direct to thecustomerand our goal is to always give our customers a world class experience.

Primary Job Functions

This section describes the primary /essential responsibilities that this job performs.

• Repairs with little guidance on all product types.
• Completes all repair types of entry level withadditionalskills requirements.
• Performs minor repair on top of surface of case pieces and tables.
• Performs solid color paper/side refinishes.
• Performs small corner damages thatrequiresrebuild.
• Has general understanding of spray booth set up anduse.
• Communicates any maintenance of tools, parts and hardware needed as well as keeping repair area/shop clean.
• Help to inspect damaged products and conveys if it can be repairedto likenew conditions.
• Works with warehouse personnel on techniques of minor touch up on products during the inspection process.
• Documents andfollowsthrough onrecurringproduct damages.
• Assistother technicians.
• Accurately reports situations that occur when repairscannotbe completed.
• Must be able to assess damages todeterminethe most efficient way to repair them.
• Identifiesdamage,lossor surplus of goods and materials stored in the warehouse.
• Demonstrate the Company’s Core and Growth Values in the performance of all job functions.
• Comply withsafety regulations andmaintainsclean and orderly work areas.
• Maintains proper safety usage of all products that are used within the department.

Knowledge, Skills and Abilities:

• Strong attention to detail
• Work independently as well as in a team environment
• Document management system
• Must maintain a clean driving record
• Analytical and problem solving skills
• Working knowledge of Continuous Improvement
• Handle multiple projects simultaneously within established time constraints
• Perform under strong demands in a fast-paced environment
• Work professionally with customers and co-workers to efficiently serve our customers, treating both with enthusiasm and respect
• Respond professionally in situations with difficult employee/vendor/customer issues or inquiries

What’s In It for You:

• When youjoin us, you are eligible to participate in our comprehensive benefits programs,which include:
• Health,dental benefits,andvision insurance
• Employee Discount from 10% - 30%
• Life/Disability Insurance
• Flex Spending Account
• 401K
• PaidTime Off

Ashley values its diversity and is proud to be an equal opportunity employer. All employment decisions are made on the basis of an individual’s skills, qualifications, merit, and business need.

To learn more about Ashley Furniture, our community engagement programs, environmental stewardship, and our core values, please visit our Corporate Social Responsibility information page: Corporate Social Responsibility

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursued to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.