Retail Distribution Center Outside Service Technician

Default Brand; Atlanta (GA); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Employee Discount 10% - 30%

Life/Disability Insurance

Flex Spending Account

401K

Paid Time Off

Job summary

Ashley Furniture is seeking an On-site Outside Service Technician in Atlanta to repair case goods, leather, and upholstery. You will perform minor repairs on purchased furniture and ensure high-quality service in customers’ homes.

The role requires attention to detail, the ability to work independently or with a team, and strong problem-solving skills. You will coordinate with warehouse staff during inspections and maintain safe, clean work areas.

Qualifications

• Strong attention to detail
• Work independently as well as in a team
• Document management system
• Must maintain a clean driving record
• Analytical and problem solving skills
• Working knowledge of Continuous Improvement
• Handle multiple projects simultaneously within established time constraints
• Perform under strong demands in a fast-paced environment
• Work professionally with customers and co-workers to efficiently serve our customers, treating both with enthusiasm and respect
• Respond professionally in situations with difficult employee/vendor/customer issues or inquiries

Responsibilities

• Repairs with little guidance on all product types.
• Completes all repair types of entry level with additional skills requirements.
• Performs minor repair on top of surface of case pieces and tables.
• Performs solid color paper/side refinishes.
• Performs small corner damages that requires rebuild.
• Has general understanding of spray booth set up and use.
• Communicates any maintenance of tools, parts and hardware needed as well as keeping repair area/shop clean.
• Help to inspect damaged products and conveys if it can be repaired to likenew conditions.
• Works with warehouse personnel on techniques of minor touch up on products during the inspection process.
• Documents and follows through on recurring product damages.
• Assist other technicians.
• Accurately reports situations that occur when repairs cannot be completed.
• Must be able to assess damages to determine the most efficient way to repair them.
• Identifies damage, loss or surplus of goods and materials stored in the warehouse.
• Demonstrate the Company’s Core and Growth Values in the performance of all job functions.
• Comply with safety regulations and maintains clean and orderly work areas.
• Maintains proper safety usage of all products that are used within the department.

Job description

Retail Distribution Center Outside Service Technician

Job Category: Distribution

Requisition Number: PRODU017536

• Full-Time
• On-site

Locations

Showing 1 location

Atlanta, GA 30349, USA

Description

For over 75 years, Ashley Furniture has been the largest homefurnishingsmanufacturer, transforming homes worldwide. With our customer base continuously growing, we are expanding our reach by opening more stores to meet the increasing demand. Our dedication to quality, style, and affordability has solidified our reputation as a trusted and recognized brand worldwide.

Summary

The Outside Service Technician roleis primarily responsible for the repair of case goods, leather, and upholstery furniture. You will be completing minor furniture repairs on all types of product damage, including handling or damage that may occur with furniturepurchasedin customers’ homes. It is critical to have a customer centric mindset as your service is direct to thecustomerand our goal is to always give our customers a world class experience.

Primary Job Functions

This section describes the primary /essential responsibilities that this job performs.

• Repairs with little guidance on all product types.
• Completes all repair types of entry level withadditionalskills requirements.
• Performs minor repair on top of surface of case pieces and tables.
• Performs solid color paper/side refinishes.
• Performs small corner damages thatrequiresrebuild.
• Has general understanding of spray booth set up anduse.
• Communicates any maintenance of tools, parts and hardware needed as well as keeping repair area/shop clean.
• Help to inspect damaged products and conveys if it can be repairedto likenew conditions.
• Works with warehouse personnel on techniques of minor touch up on products during the inspection process.
• Documents andfollowsthrough onrecurringproduct damages.
• Assistother technicians.
• Accurately reports situations that occur when repairscannotbe completed.
• Must be able to assess damages todeterminethe most efficient way to repair them.
• Identifiesdamage,lossor surplus of goods and materials stored in the warehouse.
• Demonstrate the Company’s Core and Growth Values in the performance of all job functions.
• Comply withsafety regulations andmaintainsclean and orderly work areas.
• Maintains proper safety usage of all products that are used within the department.

Knowledge, Skills and Abilities:

• Strong attention to detail
• Work independently as well as in a team environment
• Document management system
• Must maintain a clean driving record
• Analytical and problem solving skills
• Working knowledge of Continuous Improvement
• Handle multiple projects simultaneously within established time constraints
• Perform under strong demands in a fast-paced environment
• Work professionally with customers and co-workers to efficiently serve our customers, treating both with enthusiasm and respect
• Respond professionally in situations with difficult employee/vendor/customer issues or inquiries

What’s In It for You:

• When youjoin us, you are eligible to participate in our comprehensive benefits programs,which include:
• Health,dental benefits,andvision insurance
• Employee Discount from 10% - 30%
• Life/Disability Insurance
• Flex Spending Account
• 401K
• PaidTime Off

Ashley values its diversity and is proud to be an equal opportunity employer. All employment decisions are made on the basis of an individual’s skills, qualifications, merit, and business need.

To learn more about Ashley Furniture, our community engagement programs, environmental stewardship, and our core values, please visit our Corporate Social Responsibility information page: Corporate Social Responsibility

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.