Retail Director — Multi‑Unit Hospitality Leader

Compass Group USA; Washington (District of Columbia); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Annual bonus up to 20%

Prestigious corporate dining

Job summary

Restaurant Associates, part of Compass Group USA, is seeking a Director of Retail to lead a high-profile corporate dining portfolio at the World Bank. The role oversees 5 cafés and 5 coffee bars, serving 3,500–4,000 associates daily with a team of ~150 hourly staff and six direct-report managers.

This position blends strategic leadership with hands-on operational management, focusing on guest experiences, financial performance, and a strong client partnership with World Bank stakeholders.

Qualifications

• Leadership experience in foodservice, hospitality, or retail dining.
• Experience managing high-volume, multi-unit operations.
• Background with budgets, forecasts and P&L accountability.

Responsibilities

• Lead the overall retail dining operation across multiple cafés and coffee bars.
• Oversee financial performance including budgeting, forecasting, cost controls, and P&L management.
• Ensure exceptional guest service and high-quality food & beverage experiences.
• Develop, coach, and support a team of managers and hourly associates.
• Collaborate with World Bank stakeholders to maintain a strong client relationship.

Skills

Leadership

Multi-unit operations

Budgeting P&L

Client relationship management

Union environment experience

Hospitality management

Education

Bachelor's in Hospitality Management

Job description

Restaurant Associates, part of Compass Group USA, is seeking a Director of Retail to lead a high-profile corporate dining portfolio at the World Bank. The role oversees 5 cafés and 5 coffee bars, serving 3,500–4,000 associates daily with a team of ~150 hourly staff and six direct-report managers.

This position blends strategic leadership with hands-on operational management, focusing on guest experiences, financial performance, and a strong client partnership with World Bank stakeholders.