Multi-Unit Retail Dining Director

Restaurant Associates Corp.; Washington, Northern (District of Columbia, KY); Hybrid; USD 115,000 - 125,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Commuter Benefits

Employee Assistance Program

Flexible Spending Accounts (FSAs)

Paid Parental Leave

Personal Leave

Job summary

Restaurant Associates is seeking a dynamic Director of Retail to lead a high-profile hospitality portfolio at the World Bank. This role oversees a diverse retail dining operation serving thousands of associates across five cafés and five coffee bars.

The position follows a Monday–Friday schedule with holidays off, offering a strong work-life balance in a prestigious corporate dining environment. The ideal candidate will balance business strategy with people development, client engagement, and

Qualifications

• Leadership experience in hospitality or foodservice.
• Experience managing high-volume, multi-unit operations.
• Experience overseeing budgets, forecasting and P&L accountability.

Responsibilities

• Lead the overall retail dining operation across multiple cafés and coffee bar locations.
• Oversee financial performance including budgeting, forecasting, cost controls and P&L management.
• Ensure exceptional guest service and consistently high-quality food and beverage experiences.
• Develop, coach, and support a team of managers, supervisors, and hourly associates.
• Foster an inclusive workplace culture that supports development and retention.
• Partner with World Bank stakeholders to maintain strong client relationships.
• Manage labor planning, scheduling, payroll, and staffing strategies.
• Ensure compliance with standards, food safety, and regulatory requirements.
• Collaborate with culinary, marketing, and operations to introduce innovative retail concepts.

Skills

Leadership experience

High-volume ops

P&L management

Client relationships

Strategic thinking

Team development

Hospitality management

Budgeting/Forecasting

Labor management

Food safety

Education

Bachelor's degree in Hospitality Management

Tools

None

Job description

Restaurant Associates is seeking a dynamic Director of Retail to lead a high-profile hospitality portfolio at the World Bank. This role oversees a diverse retail dining operation serving thousands of associates across five cafés and five coffee bars.

The position follows a Monday–Friday schedule with holidays off, offering a strong work-life balance in a prestigious corporate dining environment. The ideal candidate will balance business strategy with people development, client engagement, and