Environmental Services / Custodial Operations Manager 2

Sodexo; Needham (MA); On-site; USD 78,000 - 100,000; Full time

Job summary

Sodexo is seeking an Environmental Services / Custodial Operations Manager 2 to oversee a 2nd shift team of 29 housekeepers at Beth Israel Deaconess Hospital Needham, Needham, MA. This hands-on leadership role focuses on safety, compliance, and clean, welcoming environments.

You will manage daily operations, guide team development, conduct performance reviews, and allocate resources. The role requires 2 years of supervisory experience in environmental services, knowledge of safety protocols, and

Qualifications

• Proven experience leading or supervising environmental services or custodial teams.
• Knowledge of safety protocols and regulatory compliance.
• Excellent multitasking skills with a focus on deadlines and operational goals.
• Clear, confident communication skills with attention to detail.

Responsibilities

• Oversee daily environmental services operations and the second-shift team.
• Lead and develop frontline housekeepers to ensure safety and quality.
• Set direction, allocate resources, and conduct performance reviews.
• Collaborate across departments to improve service delivery.

Skills

Leadership

Team management

Safety compliance

Communication

Multitasking

Custodial tools

Education

Associate degree

Tools

Custodial tools

Job description

Sodexo is seeking an Environmental Services / Custodial Operations Manager 2 to oversee the operations and lead a team of housekeepers on the 2nd shift at Beth Israel Deaconess Hospital Needham located in Needham, MA.This is a 73 bed hospital and several outer buildings with a team of 29 housekeepers and 2 managers reporting to the General Manager. The shift is approximately 2:30PM – 11PM with 1-2 weekends per month and holiday rotation.About the jobIn this hands-on leadership role, you will oversee frontline teams to deliver exceptional environmental services that prioritize safety, compliance, and efficiency. You’ll manage daily operations, guide team development, and help maintain high standards that create clean, healthy, and welcoming environments.Accountable for managing people, setting direction and deploying resources; typically is responsible for performance evaluation, pay reviews and hire/fire decisions. Results are primarily achieved through the work of others and typically depend on the manager's ability to influence and negotiate with parts of the organization. Progression within Career Band reflects acquisition of broad technical expertise, business and industry knowledge, and process and people leadership capabilities. Accountable for business, functional or operational areas, processes or programs, which may include dotted-line or matrixed management.Pay Range: $77605 per year - $100430 per yearWhat’s in it for youLead and inspire teams focused on delivering quality and safety in fast-paced settings.Build your skills in workforce management, training, and operational coordination.Play a key role in fostering a culture of compliance and continuous improvement.Gain valuable experience supporting budgeting and resource planning processes.Collaborate across departments to enhance service delivery and operational success.Work in a role that offers variety and meaningful impact every day.Grow your leadership capabilities within a supportive and mission-driven organization.What you’ll bringProven experience leading or supervising environmental services or custodial teams in a fast-paced environment.Knowledge of safety protocols and regulatory compliance within facilities operations.Excellent multitasking skills with a focus on meeting deadlines and achieving operational goals.Clear, confident communication skills paired with strong attention to detail.Technical proficiency with custodial tools, processes, and operational systems to support team effectiveness.RequirementsEducation Requirement: Associate’s degree or equivalent experienceManagement Experience: 2 yearsRelated Experience: 2 yearsWhat we offerCompensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:Medical, Dental, Vision Care and Wellness Programs401(k) Plan with Matching ContributionsPaid Time Off and Company HolidaysCareer Growth Opportunities and Tuition ReimbursementMore extensive information is provided to new employees upon hire.Who we areAt Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form.